Senior Director of Implementation

SIC Standard Insurance Company - 3000; Portland (OR); On-site; USD 131,000 - 209,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Annual incentive bonus plan

Generous paid time off and holidays

Parental leave and surrogacy/adoption/

Volunteer hours and charitable giving

Job summary

The Standard is seeking a Senior Director of Implementation in voluntary claims and operations to own the value stream for complex implementations. You will partner with peers across voluntary, customer service, underwriting, benefits, sales and service to drive delivery of customer value and high performance.

Develop and maintain tools and service delivery models for new products, while providing executive presence and effective negotiation to navigate escalations and secure favourable outcomes.

Qualifications

• Bachelor's degree preferred.
• 8+ years of client management experience and 2+ years of leader of leaders experience required.
• Voluntary benefits industry certifications, project management, lean management and change management preferred.
• Experience turning data into actionable business improvement with measures/metrics.
• Strong understanding of revenue drivers, profitability, client retention, contract economics, and cost to serve.
• Ability to balance client advocacy with enterprise financial objectives and identify opportunities for growth.

Responsibilities

• Serve as value stream owner of complex implementation in voluntary claims and operations.
• Partner with peers in voluntary, customer service, underwriting, benefits, sales and service to deliver value for customers.
• Influence evolution of service delivery and marketplace offerings and ensure high-performance value streams.
• Develop and maintain tools and service delivery models for new products across EB lines of business.
• Demonstrate executive presence, negotiation and communication to resolve high-stakes client situations.

Skills

Client management

Leadership

Project management

Lean management

Change management

Education

Bachelor's degree

Job description

The next part of your journey is right around the corner with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As the senior director of implementation in voluntary claims and operations you will be a value stream owner of complex implementation, partnering with peers in voluntary, customer service, underwriting, benefits, sales and service to drive delivery of value for customers and ensure high performance of value stream. Utilize broad understanding of The Standard’s capabilities, the group insurance industry and customer need to influence evolution of service delivery and marketplace offerings. Ensure implementation management teams deliver a differentiated customer experience. Develop and maintain tools and service delivery models to support new products and capabilities across all EB lines of business. Provide exceptional executive presence, negotiation, and communication, navigating competing priorities, escalations, and influencing decisions without direct authority to resolve complex, high-stakes client situations.

Skills and Background

You'll Need Education: Bachelor's degree preferred. Experience: 8+ years of client management experience and 2+ years of leader of leaders experience is required. Voluntary benefits industry certifications, project management, lean management, and change management is strongly preferred. Prior experience in developing measures/metrics and applying a pragmatic approach to what it takes to turn data into actionable business improvement. Strong understanding of revenue drivers, profitability, client retention, contract economics, and cost to serve. Ability to balance client advocacy with enterprise financial objectives and identify opportunities for profitable growth.

Key Behaviors of a Successful Candidate

• Developing People: Shapes developmental roles and experiences (stretch assignments, interim assignments); supports direct reports in the development of their own team.
• Customer Focus: Creates and supports programs that improve the business unit/function’s reputation for providing excellent customer service; understands the external factors that may impact a customer’s perspective.
• Strategic Visioning: Uses knowledge of the business model, and challenges assumptions and conventional thinking to develop new strategies for the business unit or function.

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Why Join The Standard?

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range: $131,000.00 - $209,000.00 Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are affirmative action/equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.

The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant's specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.

The Standard is a family of companies dedicated to helping its customers achieve financial well-being and peace of mind. In business since 1906, we're a leading provider of group and individual disability insurance, group life, dental and vision insurance, voluntary (employee-paid) benefits, absence management services, and retirement plans and annuities for employers and individuals.

For more information about The Standard, visit www.standard.com or follow us on LinkedIn and Instagram.