Senior Director Relationship Management, Voluntary Benefits

Standard Insurance; Portland (OR); Remote; USD 131,000 - 209,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Annual incentive bonus

Generous PTO

Parental leave

Volunteer hours

Job summary

The Standard is seeking a Senior Director of Relationship Management in the United States to lead a team of relationship managers and translate the employee benefits strategy into multi-year plans. You will drive proactive client solutions, including account and broker services, education services, and issue resolution.

Accountability includes aligning leaders around shared outcomes, directing service execution, and partnering with Sales, Account Management, Service, Operations and Actuarial to

Qualifications

• Bachelor's degree is preferred.
• 8+ years of client management experience and 2+ years of leader of leaders experience is required.
• Voluntary benefits industry certifications, project management, lean management, and change management is strongly preferred.
• Prior experience in developing measures/metrics and applying a pragmatic approach to what it takes to turn data into actionable business improvement.
• Strong understanding of revenue drivers, profitability, client retention, contract economics, and cost to serve. Ability to balance client advocacy with enterprise financial objectives and identify opportunities for profitable growth.

Responsibilities

• Lead a team of relationship managers delivering proactive client-facing solutions including account and broker services.
• Convert employee benefits strategy into multiyear plans and align leaders around shared outcomes.
• Own execution and results of seamless client service, escalating and driving resolution in partnership with Sales, Account Management, Service, Operations and Actuarial.
• Measure and direct-action plans across market segments to achieve service goals and initiatives.
• Evaluate data sources, tools, and structures and build a metrics-driven framework for data-driven decisions.
• Foster a community of continuous learners by embracing best practices and Lean Management System (LMS).

Skills

Client management

Leadership of leaders

Lean management

Change management

Education

Bachelor's degree

Job description

The next part of your journey is right around the corner - with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

As the senior director of relationship mgmt., you'll lead a team of relationship managers that deliver our competitive advantage for the voluntary benefits line of business. Convert the employee benefits strategy into multiyear plans to ensure the delivery of proactive client facing solutions which includes account services, broker services, education services as well as the resolution of client service issues.

Own the execution and results of seamless client service aligning leaders and their reports around shared outcomes, escalating and driving resolution to service issues via partnership with peer leaders within Sales, Account Management, Service, Operations and Actuarial.

Measure and direct-action plans across all market segments to achieve service organization goals and initiatives such as client retention, market/client insights, and participation in prospect finalist presentations.

Evaluate current data sources, tools, and structures, and partner with cross functional systems owners to develop a metrics driven framework to ensure data driven practices and decisions.

Build a community of continuous learners by embracing and leveraging best practices, and the Lean Management System (LMS).

Skills and Background You'll Need

• Education : Bachelor's degree is preferred.
• Experience : 8+ years of client management experience and 2+ years of leader of leaders experience is required.
• Voluntary benefits industry certifications, project management, lean management, and change management is strongly preferred.
• Prior experience in developing measures/metrics and applying a pragmatic approach to what it takes to turn data into actionable business improvement.
• Strong understanding of revenue drivers, profitability, client retention, contract economics, and cost to serve. Ability to balance client advocacy with enterprise financial objectives and identify opportunities for profitable growth.

Key Behaviors of a Successful Candidate

• Engaging Hearts & Minds : Develops and articulates business unit goals and rewards cross-departmental collaboration to create a sense of cohesion and commitment to business objectives.
• Customer Focus : Creates and supports programs that improve the business unit/function's reputation for providing excellent customer service; understands the external factors that may impact a customer's perspective.
• Strategic Visioning : Uses knowledge of the business model, and challenges assumptions and conventional thinking to develop new strategies for the business unit or function.

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Why Join The Standard?

• We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:
• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.
• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
• The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.
• Salary Range:
• $131,000.00 - $209,000.00
• Positions will be posted for at least 5 days from original posting date.
• Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Aff…
• All qualified applicants will receive