Senior Director of Customer Experience Operations

Applied Labs, Inc.; Reading (MA); On-site; USD 139,000 - 165,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401(k) plan with Company Match

15 days of PTO and 11 paid holidays

Performance-based bonus eligibility

Job summary

Applied Labs, Inc. is looking for a Senior Director of Customer Support Operations based in Reading, MA. This strategic role entails owning the customer experience vision and executing it effectively through a dedicated team. The position requires extensive leadership experience in customer service, team development, and operational efficiency while ensuring alignment with brand goals. Ideal candidates will have a background in high-growth environments. Comprehensive benefits and a salary range of $139,000 to $165,000 are offered.

Qualifications

• 10+ years of CS/CX leadership experience.
• Proven experience leading managers through rapid growth.
• Highly data-driven with metrics translation skills.

Responsibilities

• Own the vision, strategy, and execution for CX tooling.
• Develop and mentor CX teams for high performance.
• Act as a customer advocate in cross-functional decisions.

Skills

CS/CX leadership experience

Cross-functional leadership skills

Operational rigor

Data-driven decision making

Tools

Shopify

Gorgias

Loop Returns

Job description

Applied Labs, Inc. is looking for a Senior Director of Customer Support Operations based in Reading, MA. This strategic role entails owning the customer experience vision and executing it effectively through a dedicated team. The position requires extensive leadership experience in customer service, team development, and operational efficiency while ensuring alignment with brand goals. Ideal candidates will have a background in high-growth environments. Comprehensive benefits and a salary range of $139,000 to $165,000 are offered.