Head of Customer Support & Experience (Onsite)

Regal; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

A renowned boat manufacturer in the United States is seeking a Senior Director of Customer Support to lead the entire customer support lifecycle, from warranty administration to field service. You will drive operational excellence and enhance the customer experience using data analytics to predict needs and resolve issues. The ideal candidate will have over 5 years of leadership experience in customer support and demonstrate strong analytical and problem-solving skills. This full-time, onsite role focuses on fostering team development in a professional office environment.

Qualifications

• 5+ years of leadership experience in customer support or service operations.
• Proven experience leading cross-functional teams.
• Strong analytical skills to drive decisions.
• Demonstrated ability to build high-performing teams.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and enhance the customer support lifecycle.
• Oversee warranty administration for all product lines.
• Leverage data analytics to predict customer needs.
• Manage and resolve customer escalations professionally.
• Recruit and develop team members to drive service excellence.

Skills

Leadership experience

Analytical skills

Communication skills

Problem-solving

Customer-first mindset

Education

Bachelor's degree in Business, Engineering, Operations

Tools

CRM systems

Data analytics tools

Job description

A renowned boat manufacturer in the United States is seeking a Senior Director of Customer Support to lead the entire customer support lifecycle, from warranty administration to field service. You will drive operational excellence and enhance the customer experience using data analytics to predict needs and resolve issues. The ideal candidate will have over 5 years of leadership experience in customer support and demonstrate strong analytical and problem-solving skills. This full-time, onsite role focuses on fostering team development in a professional office environment.