Senior Director of Commercial Operations

Fragomen; United States; Remote; USD 150,000 - 250,000; Full time

Job summary

Fragomen, a leading global immigration services provider, is looking for a Senior Director of Operations. This pivotal role demands robust operational oversight across international offices, fostering efficiency and alignment with strategic priorities, ideal for a seasoned leader with a global perspective.

Benefits

22 PTO days + Federal holidays

Medical, Dental, and Vision plans

401K plan with company matching

Qualifications

• 10+ years of experience in senior operational leadership roles.
• Experience leading multi-office operations, preferably globally.
• Strong understanding of legal industry operations.

Responsibilities

• Oversee day-to-day operations across multiple international offices.
• Design and implement operational strategies aligned with firm goals.
• Collaborate with IT, HR, Finance, and other leaders.

Skills

Leadership

Operational Excellence

Cross-functional Collaboration

Business Acumen

Stakeholder Management

Change Management

Tech-savvy

Communication

Education

Bachelor’s degree in Business Administration or related field

MBA or equivalent advanced degree

Tools

Enterprise tools for travel, procurement, and project management

Job description

Job Description

About the Role: Fragomen, an AMLaw 100 Firm and the leading global immigration services provider, is seeking an accomplished Senior Director of Operations to lead and evolve the operational framework of our global law firm. This role is responsible for overseeing the day-to-day operations across multiple international offices, driving efficiency, ensuring operational excellence, and aligning support functions with the firm’s strategic priorities. The ideal candidate will bring proven leadership in professional services environments, a global mindset, and a passion for delivering service at the highest standard.

How will you make a difference as a Senior Director of Commercial Operations at Fragomen?

• Design and implement operational strategies that support firm-wide goals and long-term growth.
• Lead cross-functional initiatives to enhance productivity, quality, and service delivery across global offices.
• Lead and matrix-manage office operations across over 50 firm locations worldwide.
• Lead a small team of operations professionals, fostering a collaborative and accountable culture.
• Collaborate with IT, HR, Finance, and Practice Group Leaders to ensure smooth and cost effective operation and initiatives.
• Manage the day-to-day operations across multiple functions including procurement, office services, real estate and travel.
• Work closely with the Global Head of Cost Optimization to establish and enforce firmwide policies & standards for procurement, travel and other support services.
• Ensure consistency and excellence in service delivery across global locations, while respecting regional nuances and compliance requirements.
• Develop and manage operational budgets in collaboration with Finance; monitor performance and deliver on cost-saving targets.

Leverage your valuable skills and experience to make an impact at Fragomen:

• Bachelor’s degree in Business Administration, Operations, or related field required; MBA or equivalent advanced degree strongly preferred.
• 10+ years of experience in senior operational leadership roles within professional services environments.
• Demonstrated success leading multi-office operations, preferably on a global scale.
• Strong business acumen with an understanding of legal industry operations and service standards.
• Proven track record of organizational transformation and change management.
• Excellent interpersonal, communication, and stakeholder management skills.
• Tech-savvy with experience using enterprise tools for travel, procurement, and project management

Benefits:

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching

Learn More About Fragomen:

Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.