Senior Director of Clinical Operations

The Rector & Visitors of the University of Virginia; Charlottesville (VA); Vor Ort; USD 125.000 - 201.000; Vollzeit

Zusammenfassung

The Senior Director of Clinical Operations at University of Virginia provides strategic leadership for the Central Practice Group and affiliated ambulatory locations in Charlottesville. The role oversees clinical and administrative operations, drives quality and efficiency, and partners with physician and administrative leaders to advance growth and improve the patient and provider experience.

Required qualifications include a bachelor's degree with seven years of healthcare operations

Qualifikationen

• Bachelor's degree required.
• Seven years of healthcare operations or medical practice management experience.
• Three years of leadership experience managing multiple locations, departments, or teams.
• Professional certification (MGMA, FACMPE, ACHE, or equivalent) preferred.

Aufgaben

• Provides operational leadership for ambulatory practices and satellite clinics.
• Partners with physician leaders and administration to meet quality, service, financial, and operational goals.
• Directs and supports clinic managers in daily operations.
• Ensures compliance with federal, state, accreditation, and organizational standards.
• Monitors performance metrics and develops action plans to improve productivity and patient access.
• Implements process improvements to enhance efficiency and effectiveness.
• Oversees scheduling workflows, patient relations, medical records, and operations support services.
• Collaborates with Human Resources on workforce planning and performance management.
• Works with finance to develop budgets and monitor expenses.
• Supports provider onboarding and integration with leadership teams.
• Escalates operational issues and participates in leadership meetings.
• Prepares operational reports for executive leadership.
• Leads special projects and organizational initiatives.

Ausbildung

Bachelor's degree

Master's degree in Healthcare Administration, Business Administration, Public Health, or related field

Jobbeschreibung

The Senior Director of Clinical Operations provides operational leadership for the Central Practice Group (CPG) and affiliated ambulatory practice locations. The incumbent oversees clinical and administrative operations across assigned sites, ensuring efficient, high-quality patient care delivery, regulatory compliance, operational excellence, and achievement of organizational goals. The Senior Director collaborates closely with physician leaders, practice administrators, and operational departments to support growth initiatives, optimize performance, and improve the patient and provider experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Essential Functions of the Job:

• Provides operational leadership and oversight for assigned ambulatory practices and satellite clinic locations.
• Partners with physician leaders and administrative leadership to achieve quality, service, financial, and operational goals.
• Directs and supports clinic managers and operational leaders in the effective management of daily practice operations.
• Ensures compliance with federal, state, accreditation, and organizational regulations, policies, and standards.
• Monitors operational performance metrics and develops action plans to improve productivity, patient access, quality outcomes, and patient satisfaction.
• Implements and monitors process improvement initiatives to enhance efficiency and operational effectiveness.
• Oversees administrative functions including scheduling workflows, patient relations, medical records processes, and operational support services.
• Collaborates with Human Resources on workforce planning, recruitment support, employee relations, and performance management activities.
• Works with finance and operational leadership to develop budgets, monitor expenses, and identify opportunities for operational improvement.
• Supports provider onboarding and integration while partnering with physician and administrative leadership to address operational needs.
• Facilitates resolution of operational issues and escalates strategic or enterprise concerns as appropriate.
• Participates in organizational committees, workgroups, and operational leadership meetings.
• Prepares operational reports and provides updates to executive leadership regarding practice performance and initiatives.
• Leads special projects and organizational initiatives as assigned.
• Performs other duties as assigned.

Position Compensation Range: The pay range for this role is $125,340.80 - $200,553.60 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

REQUIRED QUALIFICATIONS (Knowledge, Skills & Abilities)

Education:

• Bachelor's degree required.
• Master's degree in Healthcare Administration, Business Administration, Public Health, or related field preferred.

Experience:

• Seven years of progressively responsible healthcare operations or medical practice management experience.
• Three years of leadership experience managing multiple locations, departments, or teams.

Licensure:

• Professional certification (MGMA, FACMPE, ACHE, or equivalent) preferred.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.