Senior Director of Clinical Operations

UVA Health; Virginia; On-site; USD 125,000 - 201,000; Full time

Job summary

The University of Virginia is seeking a Senior Director of Clinical Operations to provide operational leadership for the Central Practice Group and affiliated ambulatory locations. The role oversees clinical and administrative operations, ensuring high-quality patient care delivery, compliance, and achievement of organizational goals.

Collaborating with physician leaders and practice administrators, the Senior Director drives growth initiatives, optimizes performance, and improves patient and

Qualifications

• Seven years of progressively responsible healthcare operations or medical practice management experience.
• Three years of leadership experience managing multiple locations, departments, or teams.
• Professional certification (MGMA, FACMPE, ACHE, or equivalent) preferred.

Responsibilities

• Provides operational leadership and oversight for assigned ambulatory practices and satellite clinic locations.
• Partners with physician leaders and administrative leadership to achieve quality, service, financial, and operational goals.
• Directs and supports clinic managers and operational leaders in the effective management of daily practice operations.
• Ensures compliance with federal, state, accreditation, and organizational regulations, policies, and standards.
• Monitors operational performance metrics and develops action plans to improve productivity, patient access, quality outcomes, and patient satisfaction.
• Implements and monitors process improvement initiatives to enhance efficiency and operational effectiveness.
• Oversees administrative functions including scheduling workflows, patient relations, medical records processes, and operational support services.

Education

Bachelor's degree

Master's degree (preferred)

Job description

The Senior Director of Clinical Operations provides operational leadership for the Central Practice Group (CPG) and affiliated ambulatory practice locations. The incumbent oversees clinical and administrative operations across assigned sites, ensuring efficient, high-quality patient care delivery, regulatory compliance, operational excellence, and achievement of organizational goals. The Senior Director collaborates closely with physician leaders, practice administrators, and operational departments to support growth initiatives, optimize performance, and improve the patient and provider experience.

Principal Duties And Responsibilities

Essential Functions of the Job:

• Provides operational leadership and oversight for assigned ambulatory practices and satellite clinic locations.
• Partners with physician leaders and administrative leadership to achieve quality, service, financial, and operational goals.
• Directs and supports clinic managers and operational leaders in the effective management of daily practice operations.
• Ensures compliance with federal, state, accreditation, and organizational regulations, policies, and standards.
• Monitors operational performance metrics and develops action plans to improve productivity, patient access, quality outcomes, and patient satisfaction.
• Implements and monitors process improvement initiatives to enhance efficiency and operational effectiveness.
• Oversees administrative functions including scheduling workflows, patient relations, medical records processes, and operational support services.
• Collaborates with Human Resources on workforce planning, recruitment support, employee relations, and performance management activities.
• Works with finance and operational leadership to develop budgets, monitor expenses, and identify opportunities for operational improvement.
• Supports provider onboarding and integration while partnering with physician and administrative leadership to address operational needs.
• Facilitates resolution of operational issues and escalates strategic or enterprise concerns as appropriate.
• Participates in organizational committees, workgroups, and operational leadership meetings.
• Prepares operational reports and provides updates to executive leadership regarding practice performance and initiatives.
• Leads special projects and organizational initiatives as assigned.
• Performs other duties as assigned.

Position Compensation Range: The pay range for this role is $125,340.80 - $200,553.60 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Education

REQUIRED QUALIFICATIONS (Knowledge, Skills & Abilities)

• Bachelor's degree required.
• Master's degree in Healthcare Administration, Business Administration, Public Health, or related field preferred.

Experience

• Seven years of progressively responsible healthcare operations or medical practice management experience.
• Three years of leadership experience managing multiple locations, departments, or teams.

Licensure

• Professional certification (MGMA, FACMPE, ACHE, or equivalent) preferred.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.