Senior Director of Clinical Operations

UVA Health System; Charlottesville (VA); On-site; USD 125,000 - 201,000; Full time

Job summary

UVA Health System in Charlottesville, VA seeks a Senior Director of Clinical Operations to provide executive leadership for the Central Practice Group and affiliated ambulatory locations, ensuring high-quality patient care and regulatory compliance across sites.

The role partners with physician leaders and practice administration to drive growth, optimize performance, and improve patient and provider experiences.

Qualifications

• Seven years of progressively responsible healthcare operations or medical practice management experience.
• Three years of leadership experience managing multiple locations, departments, or teams.
• Bachelor's degree required; master's preferred.
• Professional certification (MGMA, FACMPE, ACHE, or equivalent) preferred.

Responsibilities

• Provides operational leadership and oversight for assigned ambulatory practices and satellite clinic locations.
• Partners with physician leaders and administrative leadership to achieve quality, service, financial, and operational goals.
• Directs and supports clinic managers and operational leaders in the effective management of daily practice operations.
• Ensures compliance with federal, state, accreditation, and organizational regulations, policies, and standards.
• Monitors operational performance metrics and develops action plans to improve productivity, patient access, quality outcomes, and patient satisfaction.
• Implements and monitors process improvement initiatives to enhance efficiency and operational effectiveness.
• Oversees administrative functions including scheduling workflows, patient relations, medical records processes, and operational support services.
• Collaborates with Human Resources on workforce planning, recruitment support, employee relations, and performance management activities.
• Works with finance and operational leadership to develop budgets, monitor expenses, and identify opportunities for operational improvement.
• Supports provider onboarding and integration while partnering with physician and administrative leadership to address operational needs.
• Facilitates resolution of operational issues and escalates strategic or enterprise concerns as appropriate.
• Participates in organizational committees, workgroups, and operational leadership meetings.
• Prepares operational reports and provides updates to executive leadership regarding practice performance and initiatives.
• Leads special projects and organizational initiatives as assigned.
• Performs other duties as assigned.

Skills

Leadership

Healthcare operations

Budgeting

Regulatory compliance

Strategic planning

Education

Bachelor's degree

Master's degree in Healthcare Administration/Business/Public Health

Job description

The Senior Director of Clinical Operations provides operational leadership for the Central Practice Group (CPG) and affiliated ambulatory practice locations. The incumbent oversees clinical and administrative operations across assigned sites, ensuring efficient, high-quality patient care delivery, regulatory compliance, operational excellence, and achievement of organizational goals. The Senior Director collaborates closely with physician leaders, practice administrators, and operational departments to support growth initiatives, optimize performance, and improve the patient and provider experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Essential Functions of the Job:

• Provides operational leadership and oversight for assigned ambulatory practices and satellite clinic locations.
• Partners with physician leaders and administrative leadership to achieve quality, service, financial, and operational goals.
• Directs and supports clinic managers and operational leaders in the effective management of daily practice operations.
• Ensures compliance with federal, state, accreditation, and organizational regulations, policies, and standards.
• Monitors operational performance metrics and develops action plans to improve productivity, patient access, quality outcomes, and patient satisfaction.
• Implements and monitors process improvement initiatives to enhance efficiency and operational effectiveness.
• Oversees administrative functions including scheduling workflows, patient relations, medical records processes, and operational support services.
• Collaborates with Human Resources on workforce planning, recruitment support, employee relations, and performance management activities.
• Works with finance and operational leadership to develop budgets, monitor expenses, and identify opportunities for operational improvement.
• Supports provider onboarding and integration while partnering with physician and administrative leadership to address operational needs.
• Facilitates resolution of operational issues and escalates strategic or enterprise concerns as appropriate.
• Participates in organizational committees, workgroups, and operational leadership meetings.
• Prepares operational reports and provides updates to executive leadership regarding practice performance and initiatives.
• Leads special projects and organizational initiatives as assigned.
• Performs other duties as assigned.

Position Compensation Range: The pay range for this role is $125,340.80 - $200,553.60 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

REQUIRED QUALIFICATIONS (Knowledge, Skills & Abilities):

Education:

• Bachelor's degree required.
• Master's degree in Healthcare Administration, Business Administration, Public Health, or related field preferred.

Experience:

• Seven years of progressively responsible healthcare operations or medical practice management experience.
• Three years of leadership experience managing multiple locations, departments, or teams.

Licensure:

• Professional certification (MGMA, FACMPE, ACHE, or equivalent) preferred.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.