Senior Director, Mortgage Servicing & Collections

BSI Financial Services; Irving (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

401(k) with company matching

17 days PTO

Professional but fun work environment

Job summary

BSI Financial Services in Irving, Texas is seeking an AVP of Customer Care & Collections to lead customer-facing operations and delinquency management strategies. This role focuses on enhancing customer satisfaction and portfolio performance while ensuring regulatory compliance and operational efficiency.

The ideal candidate will have over 10 years of mortgage servicing experience, strong leadership skills, and an understanding of compliance requirements. A competitive salary and benefits package is available, including medical, dental, and a positive work culture.

Qualifications

• 10+ years of mortgage servicing experience.
• 7+ years of progressive leadership experience managing customer service and collections operations.
• Strong understanding of the mortgage servicing lifecycle and CFPB servicing regulations.

Responsibilities

• Lead customer service functions and improve customer satisfaction.
• Develop and execute strategies for collections and delinquency management.
• Ensure adherence to relevant compliance and regulatory standards.

Skills

Customer service leadership

Delinquency management

Regulatory compliance

Operational efficiency

Change management

Education

Bachelor's degree in Business, Finance, Accounting, or related field

Job description

BSI Financial Services in Irving, Texas is seeking an AVP of Customer Care & Collections to lead customer-facing operations and delinquency management strategies. This role focuses on enhancing customer satisfaction and portfolio performance while ensuring regulatory compliance and operational efficiency.

The ideal candidate will have over 10 years of mortgage servicing experience, strong leadership skills, and an understanding of compliance requirements. A competitive salary and benefits package is available, including medical, dental, and a positive work culture.