Collections Team Lead - Lead a Fast-Paced, Compliant Team

Bsi-Financial-Services; Irving (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance (100% paid)

Disability coverage (100% paid)

401K with company matching

PTO 17 days

9 paid holidays

Casual, professional work environment

Job summary

BSI Financial is seeking a Collections Team Lead to oversee Collection Specialists and drive performance in a mortgage servicing environment. You will manage daily call metrics, delegate duties, and ensure compliance with applicable laws while achieving service goals.

The role requires leadership experience, strong communication, and the ability to coach a team in a fast-paced office setting with standard business hours in Irving, TX.

Qualifications

• Strong problem solving and analytical skills.
• Effective time management and organization.
• Clear and concise professional communication.
• Ability to work in a team and lead others.
• Capability to multi-task in a fast-paced environment.
• Strong leadership and motivation abilities.

Responsibilities

• Oversee Collection Specialists to achieve daily call goals and performance metrics.
• Delegate tasks and provide timely follow-up on work expectations.
• Monitor calls and ensure compliance with federal and state debt collection laws.
• Lead training initiatives and ensure ongoing education for the team.
• Ensure tasks are completed accurately and on time, even during high call volume.

Skills

Problem Solving/Analysis

Time Management

Communication

Teamwork Orientation

Multi-tasking

Organization

Leadership

Tools

Microsoft Office

Excel

Word

Outlook

Job description

BSI Financial is seeking a Collections Team Lead to oversee Collection Specialists and drive performance in a mortgage servicing environment. You will manage daily call metrics, delegate duties, and ensure compliance with applicable laws while achieving service goals.

The role requires leadership experience, strong communication, and the ability to coach a team in a fast-paced office setting with standard business hours in Irving, TX.