Senior Director, Marketing Operations & Strategy

The General Hospital Corporation; Somerville (MA); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive benefits

Job summary

Mass General Brigham Development Office is seeking a senior operations leader to design and refine workflows, manage a project and content team, and oversee marketing and digital engagement services. The role emphasizes collaboration across Development and hospital colleagues, with a focus on budgeting, KPIs, and strategic resource alignment.

The position offers a hybrid work schedule and competitive benefits, located at 399 Revolution Drive with standard 40-hour weeks.

Qualifications

• Proven ability to manage cross-functional teams and lead resource planning at a senior level.
• Demonstrated expertise in workflow optimization, process improvement methodologies, and project management technology.
• Experience with budgeting and performance tracking in a fast-paced environment.
• Exceptional strategic thinking, communication, and analytical skills with change-management ability.
• Track record of facilitating team collaboration and delivering projects on time.

Responsibilities

• Design, implement, and refine workflow processes to streamline operations and boost productivity.
• Manage a project and content management team with performance reviews and staffing updates.
• Lead end-to-end delivery of marketing, communications, and digital engagement services.
• Oversee adoption and optimization of project management tools (e.g., Workfront).
• Support fiscal planning, budgeting, and resource alignment across units.
• Establish KPIs and report progress to leadership and stakeholders.

Skills

Cross-functional leadership

Workflow optimization

Project management

Communication

Mentoring/coaching

Education

Bachelor's degree

Tools

Basecamp

Workfront

Asana

Microsoft 365

Job description

Mass General Brigham Development Office is seeking a senior operations leader to design and refine workflows, manage a project and content team, and oversee marketing and digital engagement services. The role emphasizes collaboration across Development and hospital colleagues, with a focus on budgeting, KPIs, and strategic resource alignment.

The position offers a hybrid work schedule and competitive benefits, located at 399 Revolution Drive with standard 40-hour weeks.