Senior Director - Infrastructure, Cloud & IT Services

generalnutritioncenter; Pittsburgh (Allegheny County); Hybrid; USD 180,000 - 240,000; Full time

Job summary

GNC is seeking a Senior Director and Head of Infrastructure & Technology Services to own the technology backbone across cloud, network, data center, and end-user computing. The role requires end-to-end accountability for uptime, security, and service quality, spanning corporate offices, stores, and distribution centers.

You will lead cloud and network operations, build AI-ready platforms, and manage IT service management and vendor relationships.

Qualifications

• Bachelor's degree in CS, IT, engineering, or related field.
• 10+ years in infrastructure, cloud ops, or tech leadership.
• Proven ownership of enterprise cloud, network, and data center.
• Experience with ITIL incident, problem, change management.
• Experience supporting distributed environments incl. retail and corporate offices.

Responsibilities

• Define strategy, architecture, and roadmap for cloud, network, and data center infrastructure.
• Lead teams for cloud operations, network engineering, and data center management.
• Build AI-ready infrastructure, scalable consumption models, and secure platforms.
• Oversee end user computing and hardware across offices, stores, and DCs.
• Own service management and help desk, driving incident, problem, and change processes.
• Partner with Security and Risk on uptime, DR, and patch management.
• Manage vendor relationships and technology spend with Finance.
• Report to executives with updates on performance and investments.
• Lead and develop a high-performing infrastructure and service team.

Skills

Infrastructure leadership

Cloud operations

IT service management

Vendor management

Executive communication

Education

Bachelor's degree in CS/IT/Engineering

Advanced degree preferred

Tools

Azure cloud

ITIL

Job description

GNC is seeking a Senior Director and Head of Infrastructure & Technology Services to own the technology backbone across cloud, network, data center, and end-user computing. The role requires end-to-end accountability for uptime, security, and service quality, spanning corporate offices, stores, and distribution centers.

You will lead cloud and network operations, build AI-ready platforms, and manage IT service management and vendor relationships.