Senior Director, HSSP

The People Concern; Santa Monica (CA); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation Days

Paid Sick Days

EAP

Job summary

The People Concern seeks a Senior Director of Housing Supportive Services Program (HSSP) to lead HSSP Programs in Project-Based Housing and supervise HSSP Program Directors across clinical and administrative operations. This role reports to the Deputy Chief of Clinical Services and is based at the Westside Mental Health Office in Santa Monica, CA.

The position is full-time, exempt, hybrid with some onsite work, and involves coordinating with DMH funders, ICMS partners, and housing leadership to

Qualifications

• Master’s degree or higher in social welfare, marriage & family therapy, psychology, or related field with licensure preferred.
• Minimum four years in mental health and/or substance use services.
• CA driver’s license with clean record.
• Strong knowledge of Medi-Cal documentation and requirements.
• Excellent clinical review, training, and supervision skills.
• Contract management and quality assurance experience.

Responsibilities

• Oversee HSSP programs in Project-Based Housing and supervise program directors in clinical and administrative operations.
• Monitor DMH contracted HSSP performance, including billing and contract outcomes.
• Supervise staff and ensure programs meet contractual obligations and DMH standards.
• Represent the agency at DMH and county-wide meetings and maintain partnerships.
• Ensure productivity goals with minimum direct-service time and proper DMH documentation.
• Coordinate clinical services with external partners and funders; manage referrals.
• Support site development and staffing as needed; oversee QA and audits.

Skills

Medi-Cal knowledge

Clinical review

Training & team-building

Project management

Attention to detail

Trauma-informed care

Contract & QA experience

Education

Master’s degree in Social Welfare / MFT or PhD in psychology

Job description

Role: Senior Director, Housing Supportive Services Program (HSSP)

Reports to: Deputy Chief, Clinical Services

Program: 1303-FSP

Department: Mental Health

Location: Westside Mental Health Office - 1749 14th Street, Santa Monica, CA 90404

Setting: Not 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary

The Senior Director of HSSP will oversee HSSP Programs in Project-Based Housing and supervise HSSP Program Directors in the clinical and administrative operations of HSSP Programs.

Essential Duties and Responsibilities

Under the supervision of the Deputy Chief of Clinical Services, the Senior Director, HSSP is responsible for the following:

• n collaboration with the Deputy Chief and Program Directors, monitor all administrative aspects of agency's Department of Mental Health (DMH) contracted HSSP and contract, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner.
• Provide supervision to HSSP Directors to ensure programs are meeting contractual obligations per DMH Funder and effective collaboration with HSH-funded (Department of Homeless Services and Housing) ICMS (Intensive Case Management) Provider.
• Attend meetings, respond to email correspondence, develop and maintain appropriate relationships (including with the Department of Mental Health and other Intensive Case Management support organizations) on behalf of the Directors and staff.
• Manage program roster and slot allocation in accordance with DMH-funder and maintain communication with partnering ICMS provider with slot allocation updates.
• In partnership with Directors and Assistant Directors, update staffing needs as it relates to slot allocations.
• Collaborate with Housing Department Leadership and external ICMS Partners as it relates to clinical, administrative, and staff oversight of project-based building and scattered site contracts.
• Represent agency interests at Department of Mental Health meetings, as well as other DMH HSSP county-wide meetings.
• Ensure productivity goals and outcomes are achieved, including a minimum of 65% of staff time being in direct service provision across program; including upholding DMH documentation standards and guidelines.
• Support the coordination of clinical services and activities with outside agencies, partners, and funders; including the coordination of referral processes.
• Support the coordination and development of new Project Based Housing sites and Scattered Sites assigned to HSSP.
• Oversee and support the overall functioning of HSSP services at all Project Based Housing sites and Scattered Sites assigned to HSSP.
• Collaborate with Clinical Quality Assurance and Billing Department to ensure compliance of program requirements.
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff.
• Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts.
• Complete required reporting to LA County Department of Mental Health as outlined by contract requirements.
• Support psychiatry needs such as data collection, client coordination, invoices, and reporting.
• Assist in crisis interventions as needed.

Qualifications

• Master's Degree in the field of Social Welfare or Marriage and Family Therapy, or doctorate in psychology or related field; Licensure preferred.
• Minimum of four (4) years experience in the field of mental health and/or substance addictions.
• Current, valid CA Driver's license with an acceptable driving record.
• Strong working knowledge of Medi-Cal documentation and requirements.
• Outstanding clinical review skills
• Strong training, project management, and team-building skills
• Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
• Knowledge of trauma informed services, housing first and harm reduction methodologies.
• Experience providing administrative and clinical supervision
• Contract and quality assurance experience

Preferred Qualifications

• Active and in good standing License with Board of Behavioral Sciences or Board of Psychology.
• Bilingual Spanish

Work Environment

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Expected Behaviors of All Staff

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates