Senior Director, HR Technology, Operations & Analytics

aba; Washington (District of Columbia); On-site; USD 180,000 - 260,000; Full time

Job summary

The American Bankers Association (ABA) seeks a Senior Director, HR Technology, Operations & Analytics to evolve our HR systems, data strategy, reporting, and processes. This role advises the CHRO and EVP, HR Operations & Employee Benefits, driving data-informed decisions and technology-enabled HR innovation.

Reporting to the EVP, this role oversees the HR technology roadmap, governance, workforce analytics, compensation data analysis, and process improvements.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 8+ years in HR operations, business analytics, HRIS, or related leadership roles.
• Demonstrated Expertise with Workday HCM, including reporting, security, governance, and optimization.
• Experience leading technology implementations and cross-functional projects.
• Strong background in workforce analytics, HR reporting, and data governance.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Develop and oversee the HR technology strategy and roadmap.
• Evaluate and optimize HR tech solutions including Workday and AI-enabled capabilities.
• Manage technology vendors and system enhancements.
• Partner with HR and business leaders to maximize HR systems effectiveness.
• Establish governance, security, and compliance standards for HR systems and data.
• Lead efforts to streamline HR processes across the employee lifecycle.
• Drive automation, standardization, and continuous improvement.
• Support compensation planning, market pricing, and workforce planning through data analyses.
• Manage major HR technology implementations and project plans.

Skills

Stakeholder management

Data analytics

Strategic HR

Communication skills

Education

Bachelor's degree

Master's degree preferred

Tools

Workday HCM

Job description

Want to work for a great Organization?

Joining ABA makes you part of a team that:

• has Extraordinary People
• ABA experts are the "go to" sources for bankers, policy makers and the media for credible information and insights for the banking industry.
• has Unmatched Scope and Scale
• ABA's unparalleled information and services keep members current, knowledgeable and prepared.
• is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry. We take action and achieve results.

Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!

Employer of Choice: ABA is recognized with a 2025 Great Company Culture Award and 2025 Great Place to Work designation!

Job Description:

The American Bankers Association (ABA) is seeking an experienced and strategic Senior Director, HR Technology, Operations & Analytics to advance the evolution of our HR systems, data strategy, reporting capabilities, and operational processes. This role serves as a trusted advisor to the CHRO and EVP, HR Operations & Employee Benefits, helping drive operational excellence, data-informed decision-making, and technology-enabled innovation across the HR function.

Reporting to the EVP, HR Operations & Employee Benefits, the Senior Director will oversee the HR technology roadmap, HR systems governance, workforce analytics, compensation data analysis, and process improvement initiatives. The successful candidate will combine deep HR operational expertise with strong business acumen, analytical capability, and a passion for leveraging technology, including AI-driven solutions, to improve organizational effectiveness.

Key Responsibilities

• HR Technology Leadership

  • Develop and execute the HR technology strategy and roadmap.
  • Evaluate, and optimize HR technology solutions, including Workday and emerging AI-enabled capabilities.
  • Manage technology vendors, investments, and system enhancements to ensure alignment with organizational priorities.
  • Partner with HR and business leaders to maximize the effectiveness of HR systems and tools.

• HR Systems Governance, Security & Compliance

  • Establish and maintain governance, security, and compliance standards for HR systems and data.
  • Oversee access controls, system documentation, audits, and business continuity planning.
  • Ensure adherence to organizational policies, privacy requirements, and regulatory obligations.

• HR Operations Excellence

  • Lead efforts to streamline and improve HR processes across the employee lifecycle.
  • Drive automation, standardization, and continuous improvement initiatives.
  • Ensure operational consistency and scalability across recruiting, onboarding, compensation, benefits, talent management, and offboarding practices.

• Data Analytics, Reporting & Compensation Support

  • Maintain and develop HR dashboards, workforce analytics, and executive reporting.
  • Ensure data quality, integrity, and effective governance across HR systems.
  • Support compensation planning, market pricing, salary benchmarking, incentive programs, and workforce planning through data-driven analyses.

• Project & Change Management

  • Manage major HR technology implementations, upgrades, and transformation initiatives.
  • Develop business cases, project plans, and stakeholder engagement strategies.
  • Measure outcomes and ensure successful adoption of new processes and technologies.

Requirements

• Bachelor's degree required; Master's degree preferred.
• 8+ years of progressive experience in HR operations, Business Analytics, HRIS, HR technology, or related leadership roles.
• People management experience preferred.
• Demonstrated expertise with Workday HCM, including reporting, security, business processes, governance, and optimization.
• Experience leading technology implementations and cross-functional projects.
• Strong background in workforce analytics, HR reporting, and data governance.
• Experience supporting compensation planning, market analysis, and workforce insights.
• Excellent communication, presentation, and stakeholder management skills.
• Demonstrated understanding of system design and development frameworks and the ability to translate requirements into understandable actions for end-users at all levels.
• Ability to influence stakeholders using "soft power" and drive decisions across functions.
• Demonstrated project management and change management capabilities.

Preferred Certifications

• Workday Certification(s)
• SHRM-CP, SHRM-SCP, PHR, or SPHR
• PMP, Agile, or comparable project management certification
• Data Analytics or Business Intelligence certification

This is an exceptional opportunity for a forward-thinking HR leader to help shape the future of HR technology, analytics, and operations while partne