Senior Director, Global RPO Delivery

Kelly Services; Troy (MI); On-site; USD 156,000 - 210,000; Full time

Job summary

Kelly Services in the United States is seeking a Senior Director, Client Delivery – RPO to lead a global portfolio of recruitment process outsourcing programs with accountability for operational performance and client satisfaction. The role shapes strategic plans, guides cross‑functional delivery, and drives growth across multiple client relationships.

The successful candidate will bring 12+ years in recruiting/talent acquisition, 5+ years leading people managers, and proven P&L management for

Qualifications

• 12+ years in recruiting/talent acquisition, including RPO or outsourced delivery.
• 5+ years leading other people managers with coaching and org design.
• Experience managing a portfolio of global client accounts across regions.
• Track record of driving financial performance and profitability.
• Experience applying change management to organizational transitions.
• Proven ability to retain internal teams and enterprise clients.
• Ability to handle escalated, executive-level issues professionally.
• Strategic leadership to align operations with client goals.
• Strong executive-level communication with stakeholders.
• Capable of navigating multi-account, high-priority environments.

Responsibilities

• Developing and implementing strategic operational plans for your portfolio of RPO account(s) that align with client goals and Kelly's broader business objectives
• Overseeing day‑to‑day delivery across teams to ensure efficiency, productivity, and adherence to SLA & KPI performance expectations, customer satisfaction expectations, and financial targets
• Leading cross‑functional and cross‑account teams to drive continuous improvement initiatives, process optimization, and delivery standardization
• Managing and allocating resources – people, technology, and budget – across your portfolio to support operational needs and strategic priorities
• Owning P&L accountability for the financial performance and profitability of your portfolio of account(s)
• Partnering with senior leadership and client executives to identify and mitigate operational and account risk, and to develop contingency and recovery plans
• Monitoring recruitment and operational KPIs and metrics across your portfolio to assess performance and drive data‑informed decisions
• Building and maintaining executive‑level relationships with client stakeholders, serving as a trusted strategic partner on account health, growth opportunities, and long‑term workforce strategy
• Leading the creation and delivery of executive‑level client deliverables, such as quarterly and annual business reviews, strategic roadmaps, and continuous improvement / innovation sessions
• Owning senior‑level escalation management for your portfolio, ensuring timely resolution of significant delivery concerns and documenting outcomes via established account governance processes
• Ensuring compliance with labor laws, regulatory requirements, and industry standards across all accounts within your division or region
• Partnering with other functional leaders to oversee the implementation of new technologies, tools, and systems to enhance recruitment delivery capabilities across your portfolio
• Developing, mentoring, and growing the managers and supervisors within your organization, preparing them for future leadership roles
• Driving innovation and change management initiatives to help your accounts and teams adapt to market trends and competitive pressures

Skills

12+ years in recruiting/talent

Leading people managers

Global client portfolio management

P&L management at scale

Change management frameworks

Talent retention

Executive stakeholder management

Strategic leadership

Executive communication

Adaptability in multi-account settings

Job description

Kelly Services in the United States is seeking a Senior Director, Client Delivery – RPO to lead a global portfolio of recruitment process outsourcing programs with accountability for operational performance and client satisfaction. The role shapes strategic plans, guides cross‑functional delivery, and drives growth across multiple client relationships.

The successful candidate will bring 12+ years in recruiting/talent acquisition, 5+ years leading people managers, and proven P&L management for