Global Sales Strategy & Operations Lead

Kelly Services; Troy (MI); Remote; USD 92,000 - 123,000; Full time

Job summary

Kelly Services seeks a Director, Global Sales Strategy & Operations to lead the operational management of the global sales organization. This role enables sales leadership to focus on executive client relationships, strategic account development, coaching, and revenue generation by providing the operational discipline required to scale the business globally.

The Director partners with Sales, Solution Architecture, Pricing, Marketing, Finance, Delivery, Legal, and Executive Leadership to ensure

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field.
• 7+ years of experience in Sales Operations, Revenue Operations, Enterprise Sales, Commercial Operations, Program Management, or Business Operations.
• Experience supporting executive-level sales leadership.

Responsibilities

• Lead the operational management of the global sales organization.
• Establish and manage the operating cadence for sales, including pipeline reviews, forecasting, opportunity reviews, business reviews, and executive reporting.
• Own CRM governance, ensuring pipeline accuracy, forecast integrity, and consistent opportunity management.
• Develop and maintain sales dashboards, KPI reporting, and executive business insights.
• Analyze pipeline health, sales performance, conversion rates, and forecasting trends to identify improvement opportunities.
• Recommend and implement process improvements to increase sales productivity and operational efficiency.
• Act as the operational extension of the Vice President of Global Sales.
• Prepare executive summaries, manage follow-up actions, coordinate leadership communications, and ensure execution of strategic initiatives.
• Manage communication between internal stakeholders, tracking milestones and action items.
• Serve as the project manager for complex, multi-product enterprise pursuits by coordinating internal resources throughout the sales lifecycle.
• Develop opportunity execution plans, coordinate proposal timelines and deliverables, and ensure efficient progress of strategic pursuits through contract execution.
• Develop executive dashboards and scorecards.
• Monitor pipeline quality, forecast accuracy, win rates, sales activity, proposal conversion, revenue trends, and identify performance trends for continual improvement.
• Support territory planning, account planning, and sales resource allocation.
• Partner with Marketing to operationalize sales campaigns and demand generation initiatives.
• Coordinate campaign execution, manage lead distribution, monitor campaign effectiveness, and drive adoption of prospecting initiatives.
• Standardize sales processes and best practices globally.
• Maintain sales playbooks and support onboarding and training of sales professionals.
• Improve adoption of sales technologies and CRM tools, driving continuous improvement initiatives.
• Serve as primary operational liaison between Global Sales and other internal teams.
• Ensure timely communication, alignment of priorities, and accountability for strategic opportunities and initiatives.

Skills

Organizational excellence

Communication skills

Project management

Business analytics

Executive reporting

Cross-functional leadership

Education

Bachelor’s degree

Tools

HubSpot

Looker

Power BI

Job description

Kelly Services seeks a Director, Global Sales Strategy & Operations to lead the operational management of the global sales organization. This role enables sales leadership to focus on executive client relationships, strategic account development, coaching, and revenue generation by providing the operational discipline required to scale the business globally.

The Director partners with Sales, Solution Architecture, Pricing, Marketing, Finance, Delivery, Legal, and Executive Leadership to ensure