Senior Director, Financial Operations - Performance & Reporting

Accommodations Plus International; Melville (NY); On-site; USD 150,000 - 165,000; Full time

Job summary

Accommodations Plus International (API) seeks a Senior Director of Financial Operations to oversee client financial deliverables, billing, and reporting. You will partner with client teams, internal groups, and supplier networks to ensure accurate, timely financial packages and effective close processes.

You will mentor staff, drive process improvements, and lead executive-level reporting including QBRs. Collaboration with BD, IT, and Delivery teams will be essential to sustain long-term client

Qualifications

• Bachelor’s degree in Business, Accounting, Finance or related field.
• 10+ years in financial operations, analysis, or accounting with 3–5 years in people leadership.
• Experience designing month-end close processes and checklists to improve accuracy and speed.
• Strong analytical skills and ability to convey complex findings clearly.
• Advanced proficiency with Microsoft Outlook, Excel, and PowerPoint.

Responsibilities

• Own end-to-end financial operations for assigned client portfolios and serve as the primary financial point of contact for each account.
• Verify monthly reporting packages for accuracy before client transmission.
• Conduct spot-checks and reconciliations across multiple internal systems to ensure data integrity.
• Review supplier invoices and ensure timely uploads; escalate issues as needed.
• Lead client communications, including weekly updates and quarterly business reviews.
• Mentor and develop direct reports, fostering professional growth.
• Collaborate with cross-functional teams to improve programs and reporting.
• Monitor KPIs and prepare executive summaries highlighting trends and risks.

Skills

Leadership

Financial Operations

Data analysis

Microsoft Excel

Power BI

Communication

Education

Bachelor’s degree in Business, Accounting, Finance

Tools

SQL

NetSuite

Power Query

Job description

Senior Director, Financial Operations - Performance & Reporting

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Position Summary

Accommodations Plus International (API) is seeking an experienced and strategic financial operations leader to oversee the integrity, accuracy, and performance of client financial deliverables. This role serves as a critical link between API’s clients, internal teams, and supplier network, ensuring that billing, reconciliation, reporting and operational processes drive client satisfaction.

Essential Functions and Responsibilities

• Own end-to-end financial operations for assigned client portfolios and serve as the primary financial point of contact for each account.
• Verify monthly reporting packages for accuracy and completeness prior to transmission to the client.
• Conduct spot-checks and reconciliations of data sourced from multiple internal systems and teams to ensure consistency and integrity.
• Review monthly reporting to ensure suppliers are uploading invoices accurately and within established timelines; escalates and resolves issues as needed.
• Develop a comprehensive understanding of each client’s business model, contractual obligations, and program objectives to ensure all deliverables support a successful, long-term relationship.
• Partner closely with the Business Development, Integration and Client Delivery teams to facilitate a seamless client transition from contract signing through implementation and ongoing operations.
• Participate in and lead client communications, including weekly performance meetings, monthly business updates, and quarterly business reviews (QBRs).
• Develop expertise in API’s proprietary technology platforms and serve as a knowledgeable resource for clients and internal stakeholders.
• Identify and recommend process improvements that increase operational efficiency, reduce manual effort, and improve reporting accuracy.
• Establish, document, and continuously improve month-end close processes and procedures for Financial Operations, ensuring timely and accurate completion of close activities.
• Mentor, develop, and manage direct reports, providing coaching, performance feedback, and professional growth opportunities.
• Collaborate cross-functionally with Client Delivery and Technology teams to resolve client issues and drive program performance.
• Monitor key performance indicators (KPIs) and prepare executive-level summaries highlighting trends, risks, and opportunities.
• Support audits, compliance reviews, and ad hoc financial analyses as requested by leadership.
• Lead strategic planning initiatives for assigned accounts and develop account strategies in partnership with senior leadership.
• Perform other duties and ad hoc projects as requested.

Required Skills, Education, and Experience

• Bachelor’s degree in Business, Accounting, Finance, or a related field.
• Minimum 10+ years of progressive experience in financial operations, financial analysis, accounting, or a related field, including at least 3–5 years in a people-leadership role.
• Demonstrated experience designing and implementing new processes and procedures for the month-end accounting close, including close checklists, reconciliation standards, task ownership, and timelines that improve accuracy and shorten the close cycle.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and communicate findings clearly to both technical and non-technical audiences.
• Advanced proficiency in Microsoft Outlook, Excel, and PowerPoint.
• Comfortable working with business partners, managing competing deadlines, and adapting to a dynamic, fast-paced environment.
• Strong customer and client service skills, with the ability to positively represent API in client-facing situations.
• Experience managing supplier or vendor relationships at scale.
• Prior experience supporting Quarterly Business Reviews (QBRs) and executive-level reporting.
• Ability to work effectively with and understand diverse cultures, both domestically and internationally.
• An organized self-starter who works proactively and independently.
• Ability to multitask and consistently deliver under strict deadlines.
• Strong attention to detail with a commitment to producing high-quality work.

Preferred Qualifications

• Proficiency in Power BI, Power Query, or similar data analytics and reporting tools.
• Familiarity with SQL, data visualization tools, and NetSuite are ideal but not required.
• Experience in travel, hospitality, airline or rail industry is ideal but not required
• Experience using AI tools such as Claude, Microsoft Copilot, or similar tools is ideal but not required.

Core Competencies

• Problem Solving and Analysis
• Relationship Building
• Business Acumen
• Strategic Thinking
• Results Driven
• Leadership
• Customer Focus
• Process Management
• Technical Capacity

Supervisory Responsibility

This position directly supervises a team of Financial Operations professionals. Responsibilities include hiring, training, assigning and reviewing work, conducting performance evaluations, and providing ongoing coaching and professional development.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Travel Requirements

Travel is expected to be approximately 10-15% of working time.

Compensation

The good faith compensation range for this role is $150,000 – 165,000 USD annually. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.