Senior Director, Field Operations & Service Delivery

Runwise; New York (NY); On-site; USD 180,000 - 220,000; Full time

Job summary

Runwise is seeking a Senior Director, Field Operations & Service Delivery to lead and scale our national field operations. You will oversee installation, service, commissioning, and field support across markets, building scalable operational systems and training programs. This leadership role drives rapid growth with consistent quality and service reliability.

Based in NYC area. You will collaborate with Customer Service, Logistics, Product, Engineering, and Operations to align field execution

Qualifications

• 8+ years of experience leading field operations, service, or installation organizations.
• Experience scaling multi-market or national field teams.
• Background in HVAC, building systems, construction technology, energy systems, or hardware deployments preferred.
• Strong operational leadership and process improvement experience.

Responsibilities

• Lead and develop installation, service, and commissioning teams across all markets.
• Design regional field coverage models and staffing strategies.
• Improve installation speed, quality, and consistency; reduce service revisit rates.
• Develop field training programs and certifications; establish installation standards.

Skills

Leadership

Cross-functional collaboration

Job description

Senior Director, Field Operations & Service Delivery

Runwise is seeking a Senior Director, Field Operations & Service Delivery to lead and scale our national field operations organization. This role will oversee installation, service, commissioning, and technical field support across all markets while transforming Runwise’s field capabilities into a highly efficient, nationally scalable operation.

This is a senior leadership role responsible for building the operational systems, training programs, and regional structures required to support rapid company growth.

THE TEAM

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, cooling, water, etc...) in 8000+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year. Runwise is headquartered in New York City with established markets in Chicago, Boston, and Washington D.C.

THE ROLE

As Senior Director, Field Operations & Service Delivery, you will lead Runwise’s field operations organization, including installation teams, service technicians, and commissioning specialists. Your primary focus will be transforming our field organization into a nationally scalable service operation capable of supporting rapid expansion into new markets while maintaining consistent installation quality and service reliability. You will develop operational frameworks, training programs, and regional field structures that enable efficient installations, rapid service response, and consistent operational stLast night was one of those moments I will never forget.andards across all markets. You will work cross-functionally with Customer Service, Logistics, Product, Engineering, and Operations to ensure field execution aligns with company growth and customer needs.

KEY RESPONSIBILITIES

Field Operations Leadership

• Lead and develop installation, service, and commissioning teams across all markets
• Establish operational structures to support national scaling
• Create clear accountability and performance metrics across the field organization

National Field Expansion

• Design regional field coverage models and staffing strategies
• Develop frameworks for launching new markets efficiently
• Build repeatable operational playbooks for new market deployment

Operational Efficiency

• Improve installation speed, quality, and consistency
• Reduce service revisit rates through improved training and processes
• Optimize technician routing, scheduling coordination, and resource allocation

Training & Quality Programs

• Develop field training programs and technical certifications
• Establish installation standards and commissioning procedures
• Implement quality assurance programs across the field organization

Cross-Functional Collaboration

• Work closely with Customer Service and Scheduling to ensure service coverage
• Partner with Product and Engineering to incorporate field feedback into product improvements
• Coordinate with Logistics and Procurement to ensure field teams have the materials they need

Who you are:

• Based in the New York City area
• Experienced leader in large-scale field operations or service organizations
• Comfortable balancing strategic planning with hands-on operational leadership
• Highly organized with strong operational discipline
• Able to manage teams across multiple markets and operational environments

Requirements:

• 8+ years of experience leading field operations, service, or installation organizations
• Experience scaling multi-market or national field teams
• Background in HVAC, building systems, construction technology, energy systems, or hardware deployments preferred
• Strong operational leadership and process improvement experience

Salary: $180,000 - $220,000 annually (Based on experience)

This is an excellent opportunity to join a fast-growing company, one of the true leaders within energy efficiency in the Northeast. You will be surrounded by talented people, including working very closely with our co-founder and sales leader. Your success will also make a tangible impact on reducing carbon emissions across the country, within the cities where we operate.