Senior Director, Family Services & Systems Leadership

FIVE18 Family Services Operations Inc.; Lynchburg (VA); On-site; USD 90,000 - 135,000; Full time

Job summary

FIVE18 Family Services Operations Inc. seeks a Senior Director of Family Services to lead the Family focus area, overseeing intake, service coordination, and trauma-informed practice.

The role drives alignment across licensing, policy, and internal systems, ensuring accessibility and equity for families. Leading through collaboration with ministry leaders, this executive will build capacity, manage budgets, and participate in reporting to donors and stakeholders, balancing mission priorities

Qualifications

• Bachelor’s degree required; Master’s degree in social work, public health, counseling, family systems, nonprofit leadership, or related field preferred.
• Minimum 3 years of progressively responsible leadership experience in family services, child welfare, father/mother/family engagement, or related field. Experience managing service systems, supervising managers, overseeing licensing/compliance processes, and leading cross-functional collaboration preferred. Demonstrated experience developing implementation plans, managing budgets, and using data to drive improvement required.
• Proficiency in Microsoft and Google suites; cloud-based collaboration tools. Experience with case management systems, data dashboards, survey platforms, and evaluation tools preferred.
• Valid driver’s license required. Professional licensure in social work or related discipline preferred where applicable.

Responsibilities

• Provide strategic oversight and directional authority for the full Family Services system, including intake, referral pathways, engagement practices, service coordination, internal communication, and cross-focus integration.
• Design, document, refine, and maintain policies, procedures, and workflows that ensure clarity, regulatory compliance, evidence-based fidelity, and trauma-informed practice across all Family Services.
• Oversee licensing, accreditation, and credentialing requirements for Family programming, ensuring ongoing compliance and continuous readiness for review.
• Ensure fidelity to FIVE18-approved evidence-based models, including the Teaching Family Model and other designated frameworks, across all Family Services.
• Lead system-level oversight of family entry and service flow to ensure families experience a welcoming, coordinated, and seamless pathway across supports without duplication, fragmentation, or unnecessary barriers.

Skills

Leadership

Budgeting

Data analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

Google Workspace

Case management systems

Data dashboards

Survey platforms

Evaluation tools

Job description

FIVE18 Family Services Operations Inc. seeks a Senior Director of Family Services to lead the Family focus area, overseeing intake, service coordination, and trauma-informed practice.

The role drives alignment across licensing, policy, and internal systems, ensuring accessibility and equity for families. Leading through collaboration with ministry leaders, this executive will build capacity, manage budgets, and participate in reporting to donors and stakeholders, balancing mission priorities