Senior Director, Delivery Excellence

Ladders; United States; Remote; USD 206,000 - 278,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Flexible spending accounts (FSA/HSA)

Life insurance and wellness programs

Paid time off and employee stock purch

Job summary

Our client in the Pharmaceuticals & Biotech space is seeking a Senior Director, Delivery Excellence to own the strategic direction and operational rigor of enterprise technology delivery across complex, regulated programs.

This role drives governance, structure, and performance discipline for large-scale ERP and SAP transformations, partnering with executive stakeholders and delivery teams to improve quality, predictability, and throughput.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, Business, or a related field; Master's preferred
• 12+ years of experience in enterprise technology, ERP delivery, or program management; 10+ years with a Master's degree
• Experience leading large-scale SAP/ERP delivery organizations or transformation programs
• Strong knowledge of SAP S/4HANA delivery lifecycles and dependencies
• Proven experience in demand management, capacity planning, and delivery performance management
• Experience in regulated environments such as life sciences or pharmaceuticals; GxP knowledge preferred
• Strong executive communication and stakeholder management skills

Responsibilities

• Define and improve ERP delivery governance, roles, and standards
• Implement Agile principles across end-to-end delivery processes
• Orchestrate execution across functional and technical centers of excellence
• Maximize resource utilization by aligning skills to demand
• Manage capacity across internal teams and external partners
• Lead test strategy and quality metrics for delivery
• Establish performance metrics and drive continuous improvement

Skills

ERP delivery

Agile delivery

Executive communication

Stakeholder management

Education

Bachelor's degree in IT/CS/Engineering

Master's degree preferred

Tools

SAP

SAP S/4HANA

Job description

For our client, we are seeking a Senior Director, Delivery Excellence to join the team of a leader in the Pharmaceuticals & Biotech space. This leader will own the strategic direction and operational rigor of enterprise technology delivery across complex, regulated programs. The role will bring structure, governance, and performance discipline to large-scale ERP and SAP transformation efforts while improving how work is prioritized, staffed, and executed. This person will partner closely with functional and technical centers of excellence, executive stakeholders, and delivery teams to increase quality, predictability, and throughput. Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $207,000 – $277,000 annually.

Responsibilities

• Define and improve ERP delivery governance, roles, and standards
• Implement Agile principles across end-to-end delivery processes
• Orchestrate execution across functional and technical centers of excellence
• Maximize resource utilization by aligning skills to demand
• Manage capacity across internal teams and external partners
• Lead test strategy and quality metrics for delivery
• Establish performance metrics and drive continuous improvement

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, Business, or a related field; Master's preferred
• 12+ years of experience in enterprise technology, ERP delivery, or program management; 10+ years with a Master's degree
• Experience leading large-scale SAP/ERP delivery organizations or transformation programs
• Strong knowledge of SAP S/4HANA delivery lifecycles and dependencies
• Proven experience in demand management, capacity planning, and delivery performance management
• Experience in regulated environments such as life sciences or pharmaceuticals; GxP knowledge preferred
• Strong executive communication and stakeholder management skills

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) plan with company match
• Flexible spending accounts (FSA/HSA)
• Life insurance and wellness programs
• Paid time off and employee stock purchase plan

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.