Senior Director Data Driven Experiences

Ascension; St. Louis (MO); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Comprehensive health coverage: medical

Employer-matched 403(b)

Paid time off and holidays

Tuition reimbursement

Employee Assistance Program

Parental leave

Pet insurance

Job summary

Ascension is seeking a senior leader to champion the consumer voice across digital touchpoints and drive systemwide rollout of key platforms. This role partners with clinical, operations, and IT teams to ensure adoption at scale and to prioritise features that improve patient satisfaction and caregiver workflow.

The position requires extensive leadership experience in CX or digital enablement within a complex healthcare environment, with a track record in large-scale change management and

Qualifications

• Minimum five years of progressive leadership experience driving consumer experience (CX), digital enablement or technology product rollout strategies within a complex, highly matrixed organization.
• Demonstrated track record of large-scale change management and cross-functional project leadership across clinical operations, IT and executive teams.

Responsibilities

• Champion the consumer voice across all digital touchpoints, translating feedback into intuitive technology solutions.
• Lead the systemwide rollout of digital experience platforms with clinical, operations and technology partners.
• Guide cross-functional development teams with data-driven insights to prioritize features that improve patient satisfaction and frontline workflows.
• Build alignment among national and local executives to deliver a unified consumer experience.
• Drive change management and governance strategies to mitigate risks and keep large initiatives on schedule.

Skills

Leadership

CX strategy

Change management

Cross-functional collaboration

Digital enablement

Education

High School equivalency + 5 years experience

Associate's or Bachelor's degree + 3 years experience

Job description

• Champion the consumer voice across all digital touchpoints, translating patient and family feedback into intuitive technology solutions that eliminate friction in care delivery.
• Lead the systemwide rollout of key digital experience platforms, partnering with clinical, operations and technology teams to ensure tools are adopted smoothly and effectively at scale.
• Guide cross-functional development teams with data-driven insights to prioritize digital features that directly improve patient satisfaction and streamline workflow for frontline caregivers.
• Build strong alignment among national and local executive leaders, breaking down operational silos to deliver a unified, compassionate consumer experience across every market.
• Drive comprehensive change management and project governance strategies to mitigate implementation risks, track measurable outcomes and keep complex technology initiatives on schedule.

Your future role at a glance

• Location: Remote
• Department: Consumer Experience (CX)
• Schedule: Days | Full-time
• Eligible for an annual bonus incentive

# LI-Remote

How you’ll make an impact in this role

• Champion the consumer voice across all digital touchpoints, translating patient and family feedback into intuitive technology solutions that eliminate friction in care delivery.
• Lead the systemwide rollout of key digital experience platforms, partnering with clinical, operations and technology teams to ensure tools are adopted smoothly and effectively at scale.
• Guide cross-functional development teams with data-driven insights to prioritize digital features that directly improve patient satisfaction and streamline workflow for frontline caregivers.
• Build strong alignment among national and local executive leaders, breaking down operational silos to deliver a unified, compassionate consumer experience across every market.
• Drive comprehensive change management and project governance strategies to mitigate implementation risks, track measurable outcomes and keep complex technology initiatives on schedule.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration

• Required Credential(s):
• None Required.
  

Education

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

• Minimum five years of progressive leadership experience driving consumer experience (CX), digital enablement or technology product rollout strategies within a complex, highly matrixed organization.
• Demonstrated track record of large-scale change management and cross-functional project leadership, successfully partnering across clinical operations, IT and executive teams to implement enterprise technologies.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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