Senior Director, Customer Ops - AI-Driven, Remote

Gainsight; United States; Remote; USD 200,000 - 260,000; Full time

Benefits offered by this job

Medical premiums covered

Flexible PTO

401(k)

Dental + Vision coverage

Fertility stipend

Coworking spaces globally

Recharge Holidays quarterly

Human-First culture

Job summary

Gainsight is seeking a Sr Director, Customer Operations to join our Sales team and help Atlas learn from every customer. This remote role in the USA thrives in a startup-style, build-from-scratch environment backed by an established company.

You'll work cross-functionally with Product, Engineering, Delivery, QA, and customer Sales Ops and RevOps to build AI-enabled features and scalable processes. The ideal candidate has extensive ops leadership experience and a proactive, outcomes-driven

Qualifications

• 15+ years in business operations, sales operations, or renewals operations.
• 7+ years managing teams.
• Strong understanding of CRM, CPQ, and integrations.
• Exposure to AI-enabled operations with a bias to action to build functions before everything is standardized.

Responsibilities

• Build the infrastructure that captures how Atlas learns from roadblocks, QA findings, and gaps in agent output.
• Assess each customer's CRM, quoting tools, and data quality to shape workflows and SOPs.
• Lead and develop Customer Operations Managers and partner with Product and Engineering on AI-agent features.

Skills

CRM

CPQ

People management

Cross-functional collaboration

AI in ops

Job description

Gainsight is seeking a Sr Director, Customer Operations to join our Sales team and help Atlas learn from every customer. This remote role in the USA thrives in a startup-style, build-from-scratch environment backed by an established company.

You'll work cross-functionally with Product, Engineering, Delivery, QA, and customer Sales Ops and RevOps to build AI-enabled features and scalable processes. The ideal candidate has extensive ops leadership experience and a proactive, outcomes-driven