Senior Director, Customer Operations & Inside Sales

Altera; San Jose (CA); On-site; USD 210,000 - 303,000; Full time

Job summary

Altera is seeking a Senior Director, Lead of Customer Operations to head a combined Customer Operations and Inside Sales team in the Bay Area. The role emphasizes scalable processes, customer-centric execution, and strong leadership to drive commercial outcomes.

The ideal candidate brings 15+ years in customer operations with 7+ years leading teams, plus semiconductor/FPGA experience. You will partner across sales, supply chain, finance, and service to accelerate bookings and revenue while

Qualifications

• 15+ years in customer operations or related leadership roles.
• 7+ years of people leadership experience.
• Proven success leading customer-facing operational organizations in dynamic environments.
• Experience in semiconductor, FPGA, or related technology industries.
• Familiarity with channel, distribution, and partner-led models.
• Strong background in customer operations, process improvement, escalation management, and cross-functional execution.
• Experience leading teams responsible for customer engagement, operational support, and commercial responsiveness.
• Excellent communication, organizational, and stakeholder management skills.
• Bachelor’s Degree required; Advanced degree preferred.

Responsibilities

• Lead a combined Customer Operations and Inside Sales organization with 35+ professionals and frontline leaders.
• Build a high-performance culture focused on accountability, responsiveness, customer success, and execution discipline.
• Drive operational excellence across customer-facing workflows including escalations, order support, issue resolution, service coordination, and inside sales engagement.
• Strengthen customer relationships through consistent execution, timely communication, and high-quality support across the full customer interaction model.
• Partner with sales, sales operations, supply chain, finance, planning, customer service, and other cross-functional stakeholders to improve end-to-end business outcomes.
• Establish clear operating rhythms, performance metrics, service expectations, and management processes to improve speed, predictability, and quality.
• Improve how Customer Operations and Inside Sales work together to support bookings, revenue execution, customer satisfaction, and commercial responsiveness.
• Identify process gaps and implement scalable workflows, controls, and best practices that support growth.
• Lead complex customer escalations with urgency, sound judgment, and strong cross-functional alignment.
• Develop organizational capability through coaching, talent development, succession planning, and leadership bench building.
• Help shape a modern, agile, and customer-centric operating model for Altera as an independent company.

Skills

People leadership

Customer operations

Executive communication

Cross-functional collaboration

Strategic planning

Stakeholder management

Semiconductor/FPGA

Education

Bachelor’s degree

Advanced degree preferred

Job description

Altera is seeking a Senior Director, Lead of Customer Operations to head a combined Customer Operations and Inside Sales team in the Bay Area. The role emphasizes scalable processes, customer-centric execution, and strong leadership to drive commercial outcomes.

The ideal candidate brings 15+ years in customer operations with 7+ years leading teams, plus semiconductor/FPGA experience. You will partner across sales, supply chain, finance, and service to accelerate bookings and revenue while