Senior Director, Commerce

Adelphi Group; New York (NY); On-site; USD 175,000 - 200,000; Full time

Job summary

Omnicom is seeking a Senior Director, Commerce to lead digital commerce growth across a portfolio of strategic client teams. You will report to the VP, Commerce and mentor Directors and Managers while shaping Flywheel’s service offerings and maintaining world-class client service.

The role requires 10+ years in Digital Commerce, strong executive presence, and a track record of delivering strategic growth. This position is office-based with a hybrid model and travel as needed.

Qualifications

• 10+ years in Digital Commerce with expertise spanning Retail and Retail Media.
• Proven ability to lead and develop high-performing teams and manage executive relationships.
• Strong strategic, analytical, and communication skills with C-suite influence.

Responsibilities

• Translate strategic objectives into actionable plans for client teams and align with business goals.
• Build and mentor Directors and Managers to support individual and organizational growth.
• Oversee delivery of exceptional client service across a portfolio of strategic accounts.
• Identify opportunities to grow client revenue in partnership with Sales, Marketing, and Product.
• Set regional strategies with the VP, Commerce to scale Flywheel’s offerings and optimize delivery.
• Represent Flywheel at industry events and high-profile client engagements.
• Foster collaboration, knowledge-sharing, and continuous improvement within the team.
• Drive process optimization and adopt best practices while balancing work-life in a hybrid environment.
• Collaborate with Custom Analytics, Product, Learning & Development and other lines to enhance value.
• Contribute to hiring, team structuring, and leadership-level resource allocation decisions.

Skills

Digital Commerce

Leadership

Strategic Growth

Executive Presence

Client Relationships

Job description

The Opportunity

We are seeking an accomplished leader to join our Commerce Leadership Team as Senior Director, Commerce. In this pivotal role, you willbe responsible fordriving strategic growth across our digital commerce business, elevating client partnerships, and ensuring operational excellence across multiple client teams. Reporting to the VP, Commerce, you will play a critical role in shaping the direction of Flywheel’s service offerings, mentoring Directors and Managers, and fostering a high-performing, collaborative culture. This role requires advanced domainexpertisein DigitalCommerce, outstandingpeople leadership skills, and a proven ability to influence and drive results at the executive level. The Senior Director will work closely with executive management, supporting the achievement of ambitious revenue targets while ensuring world-class client service and team development.

What You Will Do

• Champion Flywheel’s vision for Commerce by translating strategicobjectivesinto actionable plans for client teams, ensuring alignment with business goals and market opportunities.
• Build, mentor, and lead a high-performing team of Directors and Managers, providing guidance, coaching, and professional development to support both individual and organizational growth.
• Oversee the delivery of exceptional client service across a portfolio of strategic accounts, strengthening executive client relationships and acting as a trusted advisor to senior client stakeholders.
• Identifyand capitalize on opportunities to grow client revenue in partnership with Sales, Marketing, and Product teams, ensuring solutions meet evolving client needs and industry trends.
• Partner with VP, Commerce to set and implement regional strategies for scaling Flywheel’s commerce offerings,optimizingoperational efficiency, and elevating quality of delivery.
• Serve as a senior representative of Flywheel at industry events, conferences, webinars, and in high-profile client engagements, strengthening Flywheel’s position as a market leader.
• Foster a culture of collaboration, knowledge-sharing, and continuous improvement within the Commerce team, promoting innovation and a positive, inclusive work environment.
• Drive process optimization and adoption of best practices, ensuring team effectiveness and supporting work/life balance across a hybrid work environment.
• Collaborate with cross-functional leaders in Custom Analytics, Product, Learning & Development, and other business lines to enhance Flywheel’s value proposition and integration across client solutions.
• Contribute to hiring, team structuring, and resource allocation decisions at the leadership level.
• Travel asrequiredto support client, team, and industry needs.

Who You Are

• 10+ years of progressive experience in Digital Commerce, withexpertisespanning both Retail and Retail Media functions.
• Recognized industry leader with deep knowledge of commerce fundamentals (search, display, video, content, promotion, etc.) and a record of delivering strategic growth.
• Demonstrated success in leading and developing high-performing teams in a fast-paced, dynamic environment.
• Strong executive presence, with exceptional communication and interpersonal skills and the ability to influence and inspire at all levels, including C-suite.
• Proven ability to manage multiple priorities, drive operational excellence, and deliver results against ambitious targets.
• Solution-oriented, analytical, and commercially savvy, with a passion for solving complex business challenges.
• Proactive, independently motivated, and comfortable navigating ambiguity and change.
• Committed to fostering a positive, collaborative, and inclusive team culture.
• Intellectually curious, eager to learn, and passionate about driving organizational innovation.
• Willingness to travel as needed.

$175,000 - $200,000 USD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.