Senior Director, Collections Strategy & Recovery

Upgrade, Inc.; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and stock option plan

100% paid coverage of medical, dental and vision insurance

Flexible PTO

Competitive 401(k) and RRSP program

Opportunities for professional growth and development

Paid parental leave

Health & wellness initiatives

Job summary

A financial services company in Phoenix seeks a Senior Director of Collections Strategy to oversee the management of collections across various products. The ideal candidate will have 5-7 years of experience in collections strategy, strong analytical skills, and proven leadership abilities. Responsibilities include evaluating payment behaviors, developing strategies, and ensuring compliance with regulations. A competitive salary and comprehensive benefits are offered.

Qualifications

• 5 to 7 years of experience in collections strategy and/or operations.
• Strong analytical skills – analyzing data, identifying trends, and making data-driven decisions.
• Excellent communication skills – effectively communicating with operations leadership and executive management.
• Knowledge of relevant regulations – understanding the legal and regulatory landscape of debt collection.
• Experience with collection technology – utilizing software and tools to manage and optimize the collection process.
• Leadership and team management skills – leading and motivating analysts.

Responsibilities

• Oversee the strategy and management of collections across all Upgrade products.
• Evaluate customer payment behavior and assess the effectiveness of current strategies.
• Utilize predictive modeling and machine learning to optimize collection efforts.
• Identify areas for improvement in the overall collection process.
• Reach out to customers with overdue payments to negotiate arrangements.
• Adhere to all relevant regulations and internal policies.
• Track key metrics to assess effectiveness of strategies.
• Collaborate with other departments for an effective collection process.
• Provide updates to management on collection performance.

Skills

Analytical skills

Communication skills

Knowledge of regulations

Experience with collection technology

Leadership skills

Education

Bachelor’s degree

MBA or advanced degree

Job description

A financial services company in Phoenix seeks a Senior Director of Collections Strategy to oversee the management of collections across various products. The ideal candidate will have 5-7 years of experience in collections strategy, strong analytical skills, and proven leadership abilities. Responsibilities include evaluating payment behaviors, developing strategies, and ensuring compliance with regulations. A competitive salary and comprehensive benefits are offered.