Senior Director, Clinical Client Services

Judi Health, LLC; New York (NY); Hybrid; USD 160,000 - 190,000; Full time

Job summary

Judi Health is seeking an Associate Director of Clinical Client Services to lead a team of Clinical Account Consultants and drive clinical strategy for client groups in the health-plan space. The role coordinates across clinical, analytics, and account teams to deliver high-impact formulary and utilization initiatives.

You will translate complex clinical and claims data into actionable recommendations, mentor staff, and partner with Sales to align client plans with organizational standards.

Qualifications

• PharmD degree from an accredited institution.
• Active pharmacist license, or ability to obtain/maintain licensure as required.
• 6+ years of experience in PBM, managed care, or health plan environments.
• Demonstrated experience leading projects, mentoring others, or managing clinical teams.
• Strong knowledge of formulary management, utilization management, specialty pharmacy, and pharmacy trend analysis.
• Experience translating complex clinical and claims data into actionable recommendations.
• Strong communication, presentation, and relationship management skills.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Ability to travel up to 25%.

Responsibilities

• Lead, coach, and develop a team of Clinical Account Consultants.
• Provide guidance and oversight on clinical analyses, recommendations, presentations, and client interactions.
• Support onboarding, training, performance management, and workload prioritization across the team.
• Promote consistency in clinical consulting approaches, tools, and deliverables.
• Oversee development of clinical recommendations related to formulary management, utilization management, and pharmacy trend opportunities.
• Serve as a senior resource and escalation point for complex clinical questions and client situations.
• Partner with Account Executives and Sales to support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.
• Ensure client-facing clinical content is accurate, strategic, and aligned with organizational standards.
• Collaborate with operations, analytics, product, implementation, and account teams to ensure successful execution of clinical initiatives.
• Support implementation activities, disruption reviews, and post-go-live evaluations.
• Identify opportunities to improve processes, scalability, quality, and consistency across the Clinical Client Management function.
• Assist in developing standardized tools, templates, and best practices.

Skills

Leadership

Clinical analysis

Client management

Communication

Travel readiness

Education

PharmD degree

Tools

Formulary management

Job description

Judi Health is seeking an Associate Director of Clinical Client Services to lead a team of Clinical Account Consultants and drive clinical strategy for client groups in the health-plan space. The role coordinates across clinical, analytics, and account teams to deliver high-impact formulary and utilization initiatives.

You will translate complex clinical and claims data into actionable recommendations, mentor staff, and partner with Sales to align client plans with organizational standards.