Senior Director, Client Services & Account Leadership

Judi Health, LLC; New York (NY); Hybrid; USD 164,000 - 190,000; Full time

Job summary

Judi Health, a health technology company, seeks an Associate Director of Client Services – Account Executive in New York, NY to oversee a high-profile PBM client portfolio and lead the account executive team for employer groups, public entities, and labor unions.

The role requires collaboration with internal Judi Health teams, development of SOPs, escalation management, staff mentorship, and on-boarding support to operate efficiently at scale. Traveling up to 25% may be required.

Qualifications

• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare industry.
• Track record of building trusting internal and external relationships.
• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables.
• Exceptional written and verbal communication skills.
• Ability to balance multiple complex projects simultaneously.
• Travel up to 25%.

Responsibilities

• Supervise and support a team of account executives to ensure client satisfaction, retention, and performance.
• Support clients in a leadership capacity, focusing on escalation management and relationship development.
• Manage a high profile but limited client book.
• Conduct regular team meetings to align goals, share updates, and address challenges.
• Mentor and develop team members to enhance their skills and knowledge in PBM services, including overall pharmacy strategy, financial performance, contract management, etc.
• Handle escalations and provide strategic guidance to resolve client issues efficiently.
• Serve as the point of contact for key clients, fostering strong, long-term relationships.
• Lead team in the form of account executives to ensure proactive and effective communication with clients.
• Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services.
• Proactively address client concerns, ensuring quick and effective resolution of issues.
• Act as a liaison between clients and internal teams to manage escalations and resolve conflicts.
• Stay updated on industry trends and regulations, sharing knowledge with the team.
• Implement process enhancements to optimize service delivery and efficiency.
• Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team.
• Support creation and guidance on client-ready content for quarterly business reviews, strategic reviews, renewals, finalist presentations, and other client needs.
• Support broader account management and sales leadership support strategic client planning, reviews, renewals, finalist presentations, and key client discussions.

Skills

Relationship building

Cross-functional leadership

Communication skills

Multitasking

Travel readiness

Education

Bachelor's degree

Tools

Tableau

Power BI

Qlik Sense

Excel

Job description

Judi Health, a health technology company, seeks an Associate Director of Client Services – Account Executive in New York, NY to oversee a high-profile PBM client portfolio and lead the account executive team for employer groups, public entities, and labor unions.

The role requires collaboration with internal Judi Health teams, development of SOPs, escalation management, staff mentorship, and on-boarding support to operate efficiently at scale. Traveling up to 25% may be required.