Senior Director, Client Services - RCM

TP; United States; Hybrid; USD 250,000 - 450,000; Full time

Job summary

TP is seeking a Sr. Director/VP-level Client Solutions Leader to oversee one of our largest Provider clients.

The role focuses on end-to-end Revenue Cycle Management, AR and Denial Management, and optimization of operational performance across multi-shore delivery in the US, India, and the Philippines. You will interface with CFOs and Operations Leaders, drive governance and performance reviews, and lead initiatives that translate data insights into measurable financial impact.

Qualifications

• 12-18+ years of progressively senior experience in Revenue Cycle Management within a provider, BPO, or healthcare operations environment.
• Proven experience managing large, complex Provider accounts with multi-shore delivery.
• Deep expertise in AR Management and Denial Management, workflow optimization, RCA methodologies, payer policy understanding, and prevention strategies.

Responsibilities

• Serve as the primary executive interface for the client, owning the overall relationship, governance cadence, and client satisfaction.
• Lead monthly, quarterly, and annual business reviews (MBR/QBR/ABR), operational steering committee meetings, and performance deep-dives.
• Understand client strategic priorities, growth plans, and challenges; proactively propose solutions that drive measurable financial and operational impact.
• Manage escalations, ensure timely resolution, and maintain a strong voice of confidence with senior client stakeholders.
• Provide thought leadership and advisory support on end-to-end RCM processes, including Patient Registration, Prior-Authorization, AR Follow-Up, Denial Management & Prevention, Cash Posting & Credit.
• Work closely with global delivery heads across the US, India, and the Philippines to maintain operational excellence.

Skills

RCM leadership

Client relationship mgmt

Executive presence

Delivery leadership

Strategic thinking

Analytical forecasting

Tools

Epic

Cerner

Athena

Meditech

Automation tools

Analytics platforms

Job description

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

We are seeking an accomplished Sr. Director/VP-level Client Solutions Leader to oversee one of our largest Provider clients supported by a multi-shore delivery model across the US, India, and the Philippines. The role requires a strategic leader with deep expertise in end-to-end Revenue Cycle Management (RCM), particularly in Accounts Receivable (AR) Management, Denial Management, and overall operational performance optimization. The ideal candidate combines strong RCM operational depth with exceptional client relationship management, commercial acumen, and an ability to influence global delivery teams.

The Responsibilities & Duties

• Serve as the primary executive interface for the client, owning the overall relationship, governance cadence, and client satisfaction.
• Lead monthly, quarterly, and annual business reviews (MBR/QBR/ABR), operational steering committee meetings, and performance deep-dives.
• Understand client strategic priorities, growth plans, and challenges; proactively propose solutions that drive measurable financial and operational impact.
• Manage escalations, ensure timely resolution, and maintain a strong voice of confidence with senior client stakeholders.
• Provide thought leadership and advisory support on end-to-end RCM processes, including:
• Patient Registration
• Prior-Authorization
• Accounts Receivable (AR) Follow-Up
• Denial Management & Prevention
• Cash Posting & Credit
• Partner closely with US, India, and Philippines delivery leaders to ensure operational performance, staffing optimization, and adherence to SLAs/KPIs.
• Deep-dive into AR aging, denial trends, root-cause issues, and workflow efficiency; translate insights into actionable turnaround plans.
• Drive continuous improvement initiatives, automation opportunities, and best-practice implementation across processes.
• Own the delivery of service commitments, operational outcomes, and financial results (collections, denial overturn %, AR days, cost-to-collect, quality metrics).
• Implement a strong governance structure including dashboards, RCA documentation, performance huddles, and productivity benchmarks.
• Identify and shape opportunities for account expansion, new service lines, or transformation programs.
• Support solution design, pricing, and proposal development for renewals or new scopes.
• Work closely with global delivery heads across the US, India, and the Philippines to maintain operational excellence.
• Ensure resource planning, skill development, cross-training, and leadership bandwidth align with client expectations.
• Drive cultural integration and collaboration across multi-shore teams.

First Year Key Objectives

• Client satisfaction (NPS/CSAT), renewal rates, and relationship depth.
• Reduction in AR days, denial rates, avoidable write-offs, and cost-to-collect.
• Consistent delivery of SLAs/KPIs across multi-shore teams.
• Account growth through expansion of services and transformation initiatives.
• Team stability, leadership development, and operational rigor across delivery centers.

The Qualifications

• 12-18+ years of progressively senior experience in Revenue Cycle Management within a provider, BPO, or healthcare operations environment.
• Demonstrated experience managing large, complex Provider accounts with multi-shore delivery.
• Deep expertise in AR Management and Denial Management, including workflow optimization, RCA methodologies, payer policy understanding, and prevention strategies.
• Proven track record of leading large teams (500-2000+ FTE preferred) and influencing offshore delivery leaders.
• Strong client-facing background with Executive-level presence and ability to engage CFOs, VPs of Revenue Cycle, and Operations Leaders.
• Solid understanding of RCM-related technologies (Epic, Cerner, Athena, Meditech, automation tools, analytics platforms).
• Strong analytical ability: performance metrics, forecasting, data interpretation, operational modeling.
• Experience in contract governance, financial management, and solutioning for large healthcare clients.

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.