Senior Director, Client Relationships - Health Plan Sales

Xsolis; Chicago (IL); Remote; USD 120,000 - 180,000; Full time

Job summary

An innovative company is seeking a Senior Director for Client Relationships in Health Plan Sales. This pivotal role involves leading a dedicated team to establish and nurture relationships with Health Plan clients, ensuring revenue retention and growth while delivering exceptional customer satisfaction. The ideal candidate will possess a wealth of experience in Account Management and Sales within the healthcare sector, particularly in managing relationships at the executive level. Join a forward-thinking organization that values collaboration and is committed to transforming healthcare through AI-driven solutions, where your contributions will directly impact the future of healthcare management.

Qualifications

• 10+ years of experience in Account Management and Sales, especially with Health Plans.
• Proven track record in managing C-Suite relationships and achieving revenue goals.

Responsibilities

• Lead the creation and execution of sales plans for Health Plan clients.
• Manage a high-performance team focused on client relationship and revenue growth.

Skills

Account Management

Sales Strategy

Relationship Management

Communication Skills

Strategic Account Planning

Education

Bachelor’s Degree

Master’s Degree

Job description

Position: Senior Director, Client Relationships - Health Plan Sales

Location: Remote

Remote Status: Remote

Job Id: 347

# of Openings: 1

Senior Director, Client Relationships - Health Plan Sales

About Us

Xsolis is an AI-driven technology company with a human-centered approach, fostering collaboration between healthcare providers and payers through real-time transparency, objective data for increased accuracy and alignment of medical necessity decisions, and more efficient outcomes. Dragonfly, its AI-driven proprietary platform, is the first and only solution to use real-time predictive analytics to continuously assign an objective medical necessity score and assess the anticipated level of care for every patient, enabling more efficiency across the healthcare system. Xsolis is headquartered in Franklin, Tennessee.

Our Values:

• Team First
• Always Curious

Xsolis has been ranked on the Inc. 5000 and Deloitte Technology Fast 500 lists in both 2022 and 2023 as a fastest-growing private company, and was named 2022 Best in Business among private companies by the Nashville Business Journal. Xsolis executives have been featured in Becker's Hospital Review, Becker's Payer Issues, Chief Healthcare Executive, CIO Review, Managed Healthcare Executive, Medical Economics, HIT Consultant, Healthcare IT Today, among other leading publications.

The Director, Client Relationships – Health Plan role embodies all the Xsolis’ core values in leading and managing the team accountable for establishing new Health Plan relationships and managing existing Health Plan customers. This leadership and management position is responsible for managing a team of New Business Sales and Client Relationship Executives and is accountable for revenue retention and growth, customer satisfaction, opportunity generation, and proactive relationship management across the entire breadth of a customer’s engagement with Xsolis.

Essential Duties & Responsibilities

• Manage the creation and execution of new business sales plans and customer specific revenue retention and growth strategies for existing Health Plan clients leveraging relationship management skills, strategic account planning, return on investment analysis, and sales process execution.
• Build and develop a high-performance team of New Business Sales and Client Relationship Executives.
• Maintain and expand relational footprint with clients, focusing especially on Director, VP, and C-suite contacts.
• Manage and support the New Business Team to ensure development and execution of detailed sales plan for assigned clients.
• Manage and support the expansion of Health Plan connections with Xsolis Provider clients through collaboration with client managed care leaders and Xsolis sales representatives and client relationship executives.
• Ensure effectiveness of operational activities internally across Client Onboarding, Support, Sales, Customer Experience, Quarterly Business Reviews, Product, IT, Customer Communications, Billing, & Finance.
• Establish client advocacy for purposes of reference and other sales support activities within each client.
• Secure participation from assigned clients in XSOLIS advisory boards, and product-related special interest groups.
• Provide thought leadership and also act as a key voice of the customer and voice of the field to ensure important messaging is delivered and driven within the company.
• Remain abreast of market trends, competition, competitive issues, products and customer needs.
• Provide accurate annual and quarterly forecasts/pipeline tracking.
• Attend all required meetings, training sessions, company events, and industry trade shows/conferences.
• Travel to customer locations (up to 60% travel) and industry events in support of sales efforts.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education:

• Bachelor’s Degree or equivalent experience required; Master’s degree preferred.

Experience:

• Minimum 10+ years of Account Management, Sales and/or Consulting experience, with at least 10 years managing working with Health Plan customers.

Other:

• Proven track record of C-Suite relationship management and sales success.
• Proven track record of contract execution.
• Proven track record of meeting or exceeding revenue retention goals with complex customers.
• Professional and effective communication skills required – comfortable with conversations at the VP and C-Suite level while also engaging users and support contacts internally and externally.

Supervisory Responsibilities
This role does not have any direct reports and is a single contributor role.

Working Environment and Travel Requirements

• Work is typically in a normal office administrative environment involving minimal exposure to physical risks.
• Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. No significant stooping is usually required.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Where We’ll Go Together

Our company will become the new standard for utilization management. You’ll be a core part of realizing that goal and a valued contributor to the culture and climate we wish to create. Our wins are your wins, and we’re dedicated to making you feel your work matters (it truly does).

If any of this speaks to you, let’s get in touch.

Candidates must successfully pass a background check and drug screen prior to beginning employment with XSOLIS.

XSOLIS is an equal opportunity employer that is committed to hiring based upon merit, skills, experience, and qualifications. We recognize the importance of an inclusive and diverse workforce that celebrates all individuals from all walks of life. We encourage everyone to apply regardless of gender identity, race, veteran status, age, sexual orientation, or any other protected class.

All employees of XSOLIS fall under the same security role, which includes access to sensitive information, including proprietary data and PHI.