Senior Director, Centralized RCM Ops — AI-Enabled Growth

XiFin, Inc.; Charleston (SC); On-site; USD 165,000 - 205,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Health Savings Account (HSA) with公司贡献

Wellness incentives

Tuition assistance

Flexible time off

Job summary

XiFin seeks an experienced Sr. Director, Centralized RCM Operations in Charleston, SC to lead performance and delivery of centralized revenue cycle services for multiple customers.

You will oversee front-end, back-end, and payment posting teams, ensuring quality, productivity, and compliance while driving automation and continuous improvement across operations. The role partners with senior leaders to translate strategy into disciplined execution, build standardized processes, and establish

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Finance, Management, or related field.
• 12+ years of progressive leadership experience in healthcare revenue cycle management, shared services, or healthcare operations.
• Experience leading Directors or senior operational leaders across multiple teams, functions, or customer accounts.
• Demonstrated success leading front-end, back-end, payment posting, or other high-volume revenue cycle operations.
• Strong knowledge of healthcare revenue cycle workflows, including patient access, billing, claims, denials, collections, payment posting, and operational controls.
• Experience using KPIs, scorecards, service levels, quality metrics, and financial measures to drive performance and accountability.
• Proven success implementing standardized processes, operational excellence initiatives, and technology-enabled change.
• Experience managing escalations and leading cross-functional initiatives within a matrixed organization.
• Experience with workforce planning, organizational change, talent development, and performance management.
• Offshore or global delivery partnership experience preferred.

Responsibilities

• Lead centralized RCM operations across multiple customers, with accountability for front-end, back-end, and payment posting performance.
• Lead, coach, and develop Directors responsible for each functional area, establishing priorities and accountability.
• Translate strategy into operating plans, service standards, and measurable business outcomes.
• Establish consistent operating practices, controls, metrics, and governance across customers with client-specific needs.
• Monitor productivity, quality, service levels, cash and financial outcomes to identify risks and drive corrective actions.
• Lead operational reviews and communicate performance, risks, root causes, decisions and recovery plans to senior leaders and customer teams.
• Direct resolution of escalations and coordinate cross-functional support for multi-system issues.
• Advance process improvement and AI-enabled solutions to increase efficiency and scalability.
• Partner with workforce leaders on capacity planning, staffing, performance management, and succession planning.
• Ensure adherence to healthcare regulations, payer requirements, internal controls, policies and commitments.

Skills

Leadership

Cross-functional

Data-driven

Executive communication

Staff coaching

Strategic planning

Process improvement

Automation

Global delivery

Education

Bachelor's degree in Business, Healthcare Administration, Finance, Management, or related field

Job description

XiFin seeks an experienced Sr. Director, Centralized RCM Operations in Charleston, SC to lead performance and delivery of centralized revenue cycle services for multiple customers.

You will oversee front-end, back-end, and payment posting teams, ensuring quality, productivity, and compliance while driving automation and continuous improvement across operations. The role partners with senior leaders to translate strategy into disciplined execution, build standardized processes, and establish