Senior Director Business Program Management Leader

HITEC; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

HITEC in Nashville seeks an executive operations leader to organize priorities, develop executive briefings, track commitments, and coordinate follow-through. The role shadows the EVP in meetings, captures key insights, and ensures actions advance with the right stakeholders.

It combines strategic planning with business and revenue operations across a large technology organization. The successful candidate will bring strong business judgment, analytical depth, executive presence, discretion, and

Responsibilities

• Partner with the EVP, SVP, and VPs to set priorities, operating plans, and measurable objectives.
• Translate strategic priorities into coordinated initiatives with owners and milestones.
• Lead cross-functional programs across product, engineering, infrastructure, sales, finance, and partners.
• Identify execution risks, resolve dependencies, and elevate decisions needing executive attention.
• Track leadership commitments and ensure timely, accountable follow-through.
• Own the business operating cadence with a view of financials, revenue, demand, capacity, and execution.
• Collaborate with Finance, Sales, and Revenue Ops to assess performance and forecast visibility.
• Develop dashboards and exec reports highlighting trends, risks, opportunities, actions.
• Coordinate planning and resource allocations linking investments to growth and commitments.
• Set reporting standards and improve quality and reliability of business information.
• Lead workforce planning and hiring governance with finance, HR, and talent.
• Track headcount, hiring priorities, progress, and staffing gaps.
• Manage internal status reporting across programs and priorities.
• Improve planning, reporting, and decision-making as the organization grows.
• Coordinate leadership meetings and follow-up on actions.
• Own monthly MBRs and quarterly QBRs including agendas and exec materials.
• Consolidate inputs into a clear view of performance, priorities, and issues.
• Ensure reviews focus on insights, decisions, and corrective actions.
• Prepare customer QBRs with account teams and product/ops for exec engagements.

Job description

This leader will help the EVP stay organized, informed, and prepared by structuring priorities, developing executive briefings, tracking commitments, and coordinating timely follow-through. They will shadow the EVP in critical internal and external meetings, capture key insights and decisions, and ensure that the right stakeholders advance the resulting actions.
The role combines strategic planning, business and revenue performance management, organizational operations, and executive effectiveness. It owns management reporting, monthly and quarterly business reviews, customer business review reporting, and preparation for executive engagements with customers, analysts, media, and other key stakeholders.
The successful candidate will bring strong business judgment, analytical depth, executive presence, discretion, and the ability to drive alignment and accountability across a large technology organization.
Key responsibilities
Business strategy and execution

• Partner with the EVP, SVP, and VPs to establish organizational priorities, annual operating plans, and measurable business objectives.
• Translate strategic priorities into coordinated initiatives with clear owners, milestones, dependencies, and success measures.
• Lead cross-functional programs spanning product, engineering, infrastructure operations, sales, finance, and other business partners.
• Identify execution risks, resolve cross-functional dependencies, and elevate decisions that require executive attention.
• Track leadership commitments and ensure decisions result in timely, accountable follow-through.

Business and revenue operations

• Own the organization’s business operating cadence, providing an integrated view of financial performance, revenue, customer demand, capacity, and execution.
• Partner with Finance, Sales, and Revenue Operations to assess performance against plans, improve forecast visibility, and explain material variances.
• Develop dashboards and executive reporting that highlight trends, risks, opportunities, and recommended actions.
• Coordinate business planning and resource allocation discussions, connecting investment decisions to growth priorities and customer commitments.
• Establish consistent definitions, reporting standards, and processes that improve the quality and reliability of business information.

Organizational operations and workforce planning

• Lead workforce planning and hiring governance in partnership with organizational leaders, Finance, HR, and Talent Acquisition.
• Track approved headcount, hiring priorities, recruiting progress, and staffing gaps against business objectives.
• Manage internal status reporting across key programs, operational commitments, and organizational priorities.
• Improve planning, reporting, and decision-making processes as the organization grows.
• Coordinate leadership meetings, organizational communications, and follow-up on actions and commitments.

Monthly and quarterly business reviews

• Own the end-to-end process for monthly business reviews (MBRs) and quarterly business reviews (QBRs), including agendas, reporting, narratives, and executive materials.
• Consolidate inputs across the organization into a clear assessment of business performance, progress against priorities, and emerging issues.
• Ensure reviews focus on insights, decisions, and corrective actions.
• Maintain a consistent record of decisions, action items, owners, and outcomes across review cycles.

Customer reporting and executive engagements

• Lead the preparation and coordination of reporting required for customer QBRs, working with account teams, product, engineering, operations, and customer-facing leaders.
• Ensure customer review materials accurately reflect business outcomes, service performance, delivery commitments, and open issues.
• Prepare the Compute EVP and other senior leaders for customer meetings, analyst briefings, media engagements, and other executive forums.
• Develop briefing documents, presentations, talking points, anticipated questions, and supporting data tailored