Senior Director, Brand Performance & Hotel Support

Hilton; McLean (VA); On-site; USD 145,000 - 210,000; Full time

Benefits offered by this job

Travel perks

ESPP - Employee stock purchase

Paid parental leave

Caregiving support

Crisis concierge

Employee Assistance Program (EAP)

Generous PTO

Health plans

Retirement plans

Job summary

Hilton is seeking a Senior Director, BPS Category Support, to lead a team delivering hotel brand performance support across 9,000+ properties. You will collaborate with Global Brand Leaders to execute brand strategies, manage resources, and ensure compliance and effective communications with senior partners.

The role requires multi-brand experience, strong leadership, and Salesforce/BOSS proficiency, with up to 35% travel and locations in McLean, VA or Memphis, TN.

Qualifications

• Seven (7) years of related professional experience.
• Five (5) years of Hotel and/or Hospitality Management experience.
• Three (3) years of people management experience.
• Firm understanding of franchisee/franchisor relationships and owner/management company relations.
• Travel up to 35% of the time.
• Experience working with Hilton Brands is a plus.

Responsibilities

• Support Category Leader needs and ensure hotel support is met.
• Partner with BPS Directors to maximize central support components.
• Lead Directors and Managers to deliver customized hotel support.
• Represent BPS in enterprise projects and communications.
• Document all hotel support activities in Salesforce.
• Oversee ramp up programmatic support for new brands and conversions.

Skills

Leadership

Hotel industry exp

People management

Franchise relationships

Travel 35%

Communication

Salesforce proficiency

Education

BA/BS Bachelor's Degree

Tools

Salesforce

BOSS

Job description

Hilton is seeking a Senior Director, BPS Category Support, to lead a team delivering hotel brand performance support across 9,000+ properties. You will collaborate with Global Brand Leaders to execute brand strategies, manage resources, and ensure compliance and effective communications with senior partners.

The role requires multi-brand experience, strong leadership, and Salesforce/BOSS proficiency, with up to 35% travel and locations in McLean, VA or Memphis, TN.