Senior Director, BPS Category Support
Hilton
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Benefits offered by this job
Job summary
Hilton is seeking a Senior Director, BPS Category Support, to lead a team delivering hotel brand performance support across 9,000+ properties. You will collaborate with Global Brand Leaders to execute brand strategies, manage resources, and ensure compliance and effective communications with senior partners.
The role requires multi-brand experience, strong leadership, and Salesforce/BOSS proficiency, with up to 35% travel and locations in McLean, VA or Memphis, TN.
Qualifications
- Seven (7) years of related professional experience.
- Five (5) years of Hotel and/or Hospitality Management experience.
- Three (3) years of people management experience.
- Firm understanding of franchisee/franchisor relationships and owner/management company relations.
- Travel up to 35% of the time.
- Experience working with Hilton Brands is a plus.
Responsibilities
- Support Category Leader needs and ensure hotel support is met.
- Partner with BPS Directors to maximize central support components.
- Lead Directors and Managers to deliver customized hotel support.
- Represent BPS in enterprise projects and communications.
- Document all hotel support activities in Salesforce.
- Oversee ramp up programmatic support for new brands and conversions.
Skills
Education
Tools
Job description
This role is based at one of our corporate offices in McLean, VA or Memphis, TN. This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business!
This role is based at one of our corporate offices in McLean, VA or Memphis, TN. This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business!
As a Senior Director, BPS Category Support - Full Service/Luxury Brands, reporting to the Vice President of BPS, you will work with the Global Brand Leaders to support the execution of brand strategies that performance delivery and service optimization.
- Focus on serving the Category Leader's needs to ensure the hotel support needs are met.
- Work as a collaborative and trusted partner to manage the needs and expectations of the Category Leader in concert with the BPS resources available to accomplish the support.
- Understand the objectives of the Category and its Brands to ensure the Category Support teams are deployed in the most impactful manner that drive the highest results.
- Lead a team of Directors and Managers to deliver customized support for hotels within the Category and its Brands.
- Represent BPS across the enterprise in multiple projects, work groups, and initiatives related to the Category and its Brands.
- Provide overall hotel support status, gain consensus on hotel support deployment and “opportunity” hotel prioritization.
- Be the voice and advocate of Hilton with “supported” hotels to ensure brand compliance and representation.
- Craft and deliver impactful communications, including presentations, to internal and external audiences and senior-level partners.
- Ensure all Category/Brand hotel support activities are documented in Salesforce.
- Participate in monthly Brand Compliance Committee Meetings, Monthly Commercial Focus Meetings, and other meetings/events involving the Category where BPS representation is needed/requested.
- Partner with other BPS Senior Directors to ensure the “BPS central support” components are used and maximized (ie, Targeted Coaching Emails, Boost Action Plans).
- Oversee BPS Ramp Up programmatic support with special focus on new brands and conversion hotels.
- Oversee the facilitation and coordination of hotel consultation efforts within the Category, assess the quality and consultation recaps, and the necessary follow-up on agreed upon action steps to be taken by the hotels.
- Seven (7) years of related professional experience
- Five (5) years of Hotel and/or Hospitality Management experience
- Three (3) years of people management experience
- Firm understanding of franchisee and franchisor relationships, and owner or management company relationships.
- Travel up to 35% of the time
- BA/BS Bachelor's Degree
- Three (3) years of experience working with Hilton Brands
- Full-Service Brand Experience
- Demonstrated proficiency with Salesforce and BOSS
- Knowledge of the hotel development process including financing, construction, design, and operations
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $145,000 – $210,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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