Senior Director, Associate Experience & HR — Lead HRBP Team

Benchmark Senior Living; Waltham (MA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

10 paid holidays + 1 floating holiday

Vacation and Health & Wellness PTO

Tuition Reimbursement Program

Physical & Mental Health Wellness   • 

Medical, Vision & Dental Benefits

401K Retirement Plan with CompanyMatch

Long Term Care Insurance

Life Insurance & Long-Term Disability

Job summary

Benchmark Senior Living is seeking a Senior Director, Associate Experience & Human Resources to lead the HR team supporting residents and frontline staff across communities and the Home Office in Waltham, MA. You will guide seven HR Business Partners, drive retention, engagement, leadership development, and succession planning while partnering with Operations to deliver strong HR support.

You will bring a hands-on, data-driven approach to workforce planning, employee relations, and compliance,

Qualifications

• 10+ years of progressive HR leadership experience.
• Experience leading HRBPs or a multi-site HR function.
• Experience supporting frontline workforce in a service business is strongly preferred.
• A track record of improving retention, engagement, leadership effectiveness, and succession with strong employee relations and compliance experience.
• Extensive experience with HRIS systems and managing vendor relationships.

Responsibilities

• Lead the HRBP team: seven HRBPs supporting our communities and Home Office HR.
• Own retention and associate engagement initiatives across Benchmark.
• Oversee succession planning and talent reviews for key leadership roles.
• Partner with Learning & Development on leadership development, coaching, mentoring, and career pathways.
• Provide Home Office HR leadership and guidance on onboarding, relations, performance, engagement, and development.

Skills

HR leadership

HRBP leadership

Data-driven HR

Employee relations

Vendor management

HRIS

People development

Education

Bachelor's degree

SPHR/SHRM-SCP

Tools

HRIS systems

Vendor management tools

Job description

Benchmark Senior Living is seeking a Senior Director, Associate Experience & Human Resources to lead the HR team supporting residents and frontline staff across communities and the Home Office in Waltham, MA. You will guide seven HR Business Partners, drive retention, engagement, leadership development, and succession planning while partnering with Operations to deliver strong HR support.

You will bring a hands-on, data-driven approach to workforce planning, employee relations, and compliance,