Senior Director, AI-Driven Technical Program Management (Remote)

ServiceNow; California (MO); Hybrid; USD 254,500 - 445,400; Full time

Benefits offered by this job

Equity

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave

Job summary

ServiceNow is seeking a Sr. Director, Technical Program Management to lead the APEX Strategic Programs organization. You will drive product innovations for Product and Technology, partnering with cross-functional teams and executives to deliver high-impact initiatives.

You will champion AI-native approaches, ensure program governance, and mentor teams to deliver on strategic priorities at scale.

Qualifications

• 15+ years of work experience in Technical Program Management driving software product development.
• Expertise in the enterprise software/SaaS industry.
• Ability to lead complex programs with executive-level communication.
• Experience directing AI-enabled processes to improve throughput.

Responsibilities

• Lead the delivery of complex product development programs and drive growth.
• Own the APEX Strategic Initiative function with measurable revenue impact.
• Champion AI-native ways of working across teams and scale AI tools.
• Establish governance, cadence, and risk management for programs.
• Collaborate with cross-functional teams to accelerate execution.

Skills

Technical program management

Enterprise software

AI tooling

Executive communication

Cross-functional collaboration

Self-starter

Education

Bachelor’s degree

MBA or graduate degree

Tools

AI tools

Job description

ServiceNow is seeking a Sr. Director, Technical Program Management to lead the APEX Strategic Programs organization. You will drive product innovations for Product and Technology, partnering with cross-functional teams and executives to deliver high-impact initiatives.

You will champion AI-native approaches, ensure program governance, and mentor teams to deliver on strategic priorities at scale.