Senior Director, Technical Program Management

ServiceNow; California (MO); Hybrid; USD 254,500 - 445,400; Full time

Benefits offered by this job

Equity

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave

Job summary

ServiceNow is seeking a Sr. Director, Technical Program Management to lead the APEX Strategic Programs organization. You will drive product innovations for Product and Technology, partnering with cross-functional teams and executives to deliver high-impact initiatives.

You will champion AI-native approaches, ensure program governance, and mentor teams to deliver on strategic priorities at scale.

Qualifications

• 15+ years of work experience in Technical Program Management driving software product development.
• Expertise in the enterprise software/SaaS industry.
• Ability to lead complex programs with executive-level communication.
• Experience directing AI-enabled processes to improve throughput.

Responsibilities

• Lead the delivery of complex product development programs and drive growth.
• Own the APEX Strategic Initiative function with measurable revenue impact.
• Champion AI-native ways of working across teams and scale AI tools.
• Establish governance, cadence, and risk management for programs.
• Collaborate with cross-functional teams to accelerate execution.

Skills

Technical program management

Enterprise software

AI tooling

Executive communication

Cross-functional collaboration

Self-starter

Education

Bachelor’s degree

MBA or graduate degree

Tools

AI tools

Job description

This position is open to both Flexible (Hybrid) and Remote.
Flexible (Hybrid) positions require 2 days per week in a ServiceNow office. We have offices in several locations, including Santa Clara, CA, San Diego, CA, and Kirkland, WA

Join us to put AI to work for people.

What you get to do in this role:

ServiceNow’sAPEX (AI, Product, Engineering, and Experience)orgis the largest organization in the company,comprisedof all ProductsandPlatformteams,along with our world classDesignteams.We areleveragingthe unlimited potential of our platform across every industry, geography, solutions, and personas toconsistently deliver product and platform experiences our customers love.

We are seeking aSr. Director,TechnicalProgramManagementto join ourAPEXStrategic Programsorganization.In this role, you willleada teamdelivering Product Innovationsfor the Product and Technology organization,together withotherstrategic business programsthat are focused on ensuring we deliver onServiceNow’smost criticalpriorities.

Strategic Program Management Responsibilities:

• Lead thedeliveryofcomplex product development programs that drive growth and operational excellence forAPEXportfolio, in partnership with stakeholders at all levels.
• Responsible for the APEXStrategic Initiativefunction:identifies,prioritizes, and accelerates goal-orientedproductdevelopmentprojectswith measurable impact on revenue, market position, and competitive advantage —operatingwith speed and focus to deliver innovation at scale.
• Champion AI-native ways of working across the APEX Strategic Programs team — evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios.
• Ensure programs are designed to deliver specific strategic outcomes – with metrics, milestones, and program structure to ensure successful execution.
• Develop trusted relationships with key customers, technology, functionalleadersand stakeholders to drive focus on the strategic programobjectivesandoptimizeprogram delivery. This includesestablishingregular cadencesand holding resources accountable for their responsibilities within the program.
• Establish governance frameworks and communication strategies to keep all stakeholders informed and engaged.
• Clearly communicateobjectives, status, risks, and results to all stakeholders while collaborating with workstreams to resolve blockers.
• Ensure that each program aligns with the broader businessobjectivesand contributes to the overall success of the organization.
• Identify, assess, prioritize, and mitigate risks to meet program objectives.
• Collaborate withcross-functional teams (e.g., Product, Sales,Finance, Marketing etc.) toidentifyopportunities, unlock productivity,and accelerate execution.
• Leadconsensus-building across teamsand ensuresurgical execution andhandoffs to relevant stakeholders.

To be successful in this role you have:

• 15+yearsof work experience, preferably inTechnical ProgramManagement driving software product development efforts.
• Expertisein the enterprise software/ SaaS industry
• High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results
• Work independently and be highly productive with minimaloversight
• Ability to see the big picture while also beingexecution-orientedtoimprove operational excellence
• Effective communicator(both verbally and in writing)who uses AI tools to draft, refine, and tailor communications — able to convey complex ideas clearly across executive and working-level audiences at speed
• Experience in building trusting relationships and influencing others
• Team player and self-starter who uses AI to stay ahead of complexity — comfortable directing AI agents, iterating on outputs, andoperatingwith speed in ambiguous, high-stakes environments
• Education: Bachelor’s Degreerequired; MBA or other Graduate degree preferred

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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