Senior Director, AI-Driven Solution Delivery

salesforce.com, inc.; Washington (District of Columbia); Hybrid; USD 191,000 - 321,000; Full time

Job summary

Salesforce is seeking a Sr. Director, Delivery Leader for Solution Consulting to drive delivery excellence, AI modernization, and talent development across Sol Con.

You will lead senior professionals including consultants, architects, and technical specialists serving enterprise clients, embedding AI-driven workflows and standardizing best practices. You will partner with Sales, Presales, Product, and Global Delivery leaders to align capabilities with client needs and the Salesforce platform

Qualifications

• 12+ years of professional experience with 8+ years in leadership roles managing large technical or consulting organizations.

Responsibilities

• Lead with Purpose: inspire and direct a diverse, remote-friendly Sol Con organization with psychological safety, accountability, and growth.
• Champion Change: guide AI-augmented consulting and modernize legacy workflows without disrupting active delivery commitments.
• Standardize Excellence: create unified delivery standards across Sol Con practitioners to ensure a consistently elite client experience.
• Royalty: own health of the Sol Con delivery portfolio, including utilization, CSAT, escalation management, and quality metrics.
• Executive presence: represent Sol Con at the executive level with credibility and confidence.
• Travel as needed to support team, client, and executive engagements.

Skills

Executive leadership

Sol Con leadership

AI strategy

Delivery excellence

Change leadership

Cross-functional collaboration

Education

Bachelor's or Master's degree preferred

Tools

Data Cloud

Prompt Engineering

Agentic AI

Generative AI

Job description

Salesforce is seeking a Sr. Director, Delivery Leader for Solution Consulting to drive delivery excellence, AI modernization, and talent development across Sol Con.

You will lead senior professionals including consultants, architects, and technical specialists serving enterprise clients, embedding AI-driven workflows and standardizing best practices. You will partner with Sales, Presales, Product, and Global Delivery leaders to align capabilities with client needs and the Salesforce platform