Senior Director, AI-Driven Payments Operations

BNY; Pittsburgh (Allegheny County); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, vision, and life insurance

Job summary

BNY is seeking a Senior Director, Client Processing Manager - Payment Operations in Pittsburgh, PA. This role involves leading the operational strategy for high-velocity payment flows and ensuring excellence in client experience.

The ideal candidate will have over 15 years of experience in payments operations, alongside a strong background in AI and process reengineering. Competitive benefits and a focus on employee wellbeing are integral to our company culture.

Qualifications

• 15+ years of total work experience preferred, with 5-7 years in management.
• 12+ years in payments operations or adjacent domains with 7+ years leading large teams.
• Demonstrated success implementing AI/ML in production operations.

Responsibilities

• Lead operational strategy and execution for payment flows.
• Drive operational excellence, client experience, and risk control.
• Own the US payments operations strategy and performance outcomes.

Skills

Payments operations management

Data literacy

Stakeholder management

AI/ML implementation

Process reengineering

Education

Bachelor’s degree

Advanced degree or relevant certifications

Tools

SQL

AI/Automation platforms

Job description

BNY is seeking a Senior Director, Client Processing Manager - Payment Operations in Pittsburgh, PA. This role involves leading the operational strategy for high-velocity payment flows and ensuring excellence in client experience.

The ideal candidate will have over 15 years of experience in payments operations, alongside a strong background in AI and process reengineering. Competitive benefits and a focus on employee wellbeing are integral to our company culture.