Head of Payment Operations & Client Processing

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leaves

Well-being programs

Job summary

A leading global financial services company is looking for a Senior Director of Client Processing Manager – Payment Operations in Pittsburgh. This role is responsible for shaping the payments operations strategy, ensuring operational integrity, and leading diverse teams across the region. The ideal candidate will have over 15 years of experience in payments operations, demonstrating success with operational excellence and significant regulatory scrutiny. This position promises competitive compensation and a strong culture of growth and innovation.

Qualifications

• 15+ years of total work experience, with at least 5-7 years in management.
• 12-15+ years in payments operations with experience leading large teams.
• Proven track record in running complex operations with significant daily volumes.

Responsibilities

• Own the US payments operations strategy and ensure operational integrity.
• Drive operational excellence, risk management, and alignment with global standards.
• Implement AI/ML use cases for operational improvements and increased efficiency.

Skills

Payments domain expertise

Data literacy

Stakeholder management

Process reengineering

AI/ML familiarity

Education

Bachelor's degree

Advanced/graduate degree

Tools

SQL

Data visualization tools

Job description

A leading global financial services company is looking for a Senior Director of Client Processing Manager – Payment Operations in Pittsburgh. This role is responsible for shaping the payments operations strategy, ensuring operational integrity, and leading diverse teams across the region. The ideal candidate will have over 15 years of experience in payments operations, demonstrating success with operational excellence and significant regulatory scrutiny. This position promises competitive compensation and a strong culture of growth and innovation.