Senior Director - Access & Innovation - UW Medicine

University of Washington; Seattle (WA); Hybrid; USD 192,000 - 276,000; Full time

Job summary

The University of Washington, UW Medicine, invites applications for the Senior Director of Access & Innovation to lead enterprise ambulatory access initiatives across UW Medicine, advancing a seamless, patient-centered experience through operational improvement, digital tools, and cross-functional collaboration.

The role directs an Access & Innovation team, analyzes capacity and scheduling performance, drives adoption of online scheduling and self-service, and shapes data-driven decisions to

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field.

Responsibilities

• Lead enterprise ambulatory access initiatives that improve patient access, continuity of care, clinic utilization, and operational efficiency across UW Medicine.
• Develop and implement strategies to optimize provider capacity, scheduling utilization, appointment availability, and patient throughput.
• Analyze capacity trends, demand patterns, provider utilization, referral activity, and scheduling performance to identify opportunities for improvement.
• Lead operational advancement of digital access tools and patient self-service capabilities across UW Medicine.
• Accelerate adoption and optimization of online scheduling, Fast Pass, waitlist management, self-scheduling workflows, automated outreach, and related access technologies.
• Lead complex, enterprise-wide access transformation initiatives from planning through implementation and sustainment.
• Provide project oversight for operational and technology initiatives related to ambulatory access, scheduling optimization, and patient experience improvement.
• Develop and maintain data-driven approaches to operational decision-making related to patient access and ambulatory performance.
• Provide leadership and direction for the Access & Innovation team, including operational oversight, prioritization of work, staff development, and performance management

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field

Tools

Epic

Job description

Job Description

Senior Director

WORK SCHEDULE

• 100% FTE
• Hybrid Schedule

DEPARTMENT DESCRIPTION

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. Access is one of the key initiatives for UW Medicine's Financial Transformation Initiative (FIT). FIT is critical to UW Medicine's financial success and currently sponsored by UW Medicine's Board and Senior Leadership Team.

POSITION HIGHLIGHTS

The Senior Director of Access & Innovation provides strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. This position is responsible for advancing a seamless, patient-centered access experience through operational improvement, digital innovation, performance optimization, and cross-functional collaboration.

PRIMARY RESPONSIBILITIES

• Lead enterprise ambulatory access initiatives that improve patient access, continuity of care, clinic utilization, and operational efficiency across UW Medicine
• Develop and implement strategies to optimize provider capacity, scheduling utilization, appointment availability, and patient throughput
• Analyze capacity trends, demand patterns, provider utilization, referral activity, and scheduling performance to identify opportunities for improvement
• Lead operational advancement of digital access tools and patient self-service capabilities across UW Medicine
• Accelerate adoption and optimization of online scheduling, Fast Pass, waitlist management, self-scheduling workflows, automated outreach, and related access technologies
• Lead complex, enterprise-wide access transformation initiatives from planning through implementation and sustainment
• Provide project oversight for operational and technology initiatives related to ambulatory access, scheduling optimization, and patient experience improvement
• Develop and maintain data-driven approaches to operational decision-making related to patient access and ambulatory performance
• Provide leadership and direction for the Access & Innovation team, including operational oversight, prioritization of work, staff development, and performance management

MINIMUM QUALIFICATIONS

• Bachelors degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field
• Ten years of progressively responsible experience in a complex healthcare environment with demonstrated success in operational leadership, access management, process improvement, healthcare technology implementation, or strategic operations
• At least five years of direct people management AND five years in access, clinic operations, or IT (Epic-specific experience)

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Compensation, Benefits And Position Details

Pay Range Minimum: $192,000.00 annual

Pay Range Maximum: $276,000.00 annual

Shift: First Shift (United States of America)

Temporary or Regular? This is a regular position

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: Not Applicable

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.