Senior Digital Support Engineer - Field & Data Tech
Caterpillar Inc
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Benefits offered by this job
Job summary
Caterpillar Inc. is seeking a CAT Digital-enabled role focused on identifying and addressing customer issues across construction products, including Grade Control and safety systems.
You will work with cross-functional teams to gather requirements, troubleshoot technical gaps, and ensure effective support processes. This position emphasizes collaboration with business partners and continuous product improvement.
Qualifications
- Experience with documentation and knowledge sharing.
- Experience with Earthmoving and Heavy Equipment technology incl. Grade Control (2D/3D) and Payload.
- Experience with Detect & Safety Systems and Cat machines knowledge.
Responsibilities
- Supports technical tasks related to business processes and applications.
- Assists in gathering and analyzing business requirements and identifying technical gaps.
- Participates in troubleshooting activities, root cause analysis, and issue resolution.
- Follows defined processes for risk assessment, corrective actions, and quality checks.
- Shares customer feedback with internal teams to help improve products and services.
- Supports onboarding of any new products into Construction Industries Helpline.
- Stays current on product updates, releases and system changes to ensure effective support coverage on relevant products.
- Develop / maintain healthy working relationships with business partner technical support personnel and serve as primary point of escalation for any technical related issues.
Skills
Tools
Job description
Caterpillar Inc. is seeking a CAT Digital-enabled role focused on identifying and addressing customer issues across construction products, including Grade Control and safety systems.
You will work with cross-functional teams to gather requirements, troubleshoot technical gaps, and ensure effective support processes. This position emphasizes collaboration with business partners and continuous product improvement.
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