Senior Digital Tech Support Engineer – Heavy Equipment

Caterpillar Financial Services Corporation; Peoria (IL); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) savings plans

Health Savings Account

Flexible Spending Accounts

Career Development

Incentive bonus

Life Insurance

Parental leave

Tuition Reimbursement

Job summary

Caterpillar Financial Services Corporation is seeking a technical support professional to help identify, investigate, monitor, and resolve customer issues for Construction Industries products. The role emphasizes collaboration with product and field teams to address Grade Control, Payload, Cat Command, Detect and Safety systems.

Key duties include gathering requirements, troubleshooting, and maintaining relationships with partner support teams while staying current on product updates and

Qualifications

• Customer focus informs all business decisions.
• Clear, effective written and verbal communication.
• Systems thinking to design integrated solutions.
• BI knowledge to analyze and share data.
• Understanding of application design and architecture.
• Proficient in technical troubleshooting.

Responsibilities

• Supports technical tasks related to business processes and applications.
• Gathers and analyzes business requirements; identifies gaps.
• Participates in troubleshooting activities, root cause analysis, and issue resolution.
• Follows defined processes for risk assessment, corrective actions, and quality checks.
• Shares customer feedback with internal teams to help improve products and services.
• Supports onboarding of new products into Construction Industries Helpline.
• Stays current on product updates, releases and system changes to ensure effective support coverage on relevant products.
• Develops / maintains healthy relationships with business partner technical support personnel and serves as primary escalation for technical issues.

Skills

Customer focus

Effective communications

Systems thinking

Business intelligence

Application design

Technical troubleshooting

Tools

Salesforce

MS Dynamics

Job description

Caterpillar Financial Services Corporation is seeking a technical support professional to help identify, investigate, monitor, and resolve customer issues for Construction Industries products. The role emphasizes collaboration with product and field teams to address Grade Control, Payload, Cat Command, Detect and Safety systems.

Key duties include gathering requirements, troubleshooting, and maintaining relationships with partner support teams while staying current on product updates and