Senior Digital Solutions Support Engineer
Caterpillar Inc.
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Benefits offered by this job
Job summary
Caterpillar Inc. in Peoria, IL seeks a technology-focused professional to support identification, investigation, monitoring, and resolution of customer issues across Construction Industries products such as Grade Control, Payload, Cat Command, and Detect/Safety systems.
You will gather requirements, analyze gaps, troubleshoot with cross-functional teams, and stay current on product updates to ensure effective support coverage and strong partner relationships.
Qualifications
- Experience with documentation and knowledge sharing.
- Experience with Earthmoving and Heavy Equipment technology which includes Grade Control (2D/3D) and Payload.
- Experience with CRM tools with Salesforce or MS Dynamics preferred
Responsibilities
- Supports technical tasks related to business processes and applications.
- Assists in gathering and analyzing business requirements and identifying technical gaps.
- Participates in troubleshooting activities, root cause analysis, and issue resolution.
- Follows defined processes for risk assessment, corrective actions, and quality checks.
- Shares customer feedback with internal teams to help improve products and services.
- Supports onboarding of any new products into Construction Industries Helpline.
- Stays current on product updates, releases and system changes to ensure effective support coverage on relevant products.
- Develop / maintain healthy working relationships with business partner technical support personnel and serve as primary point of escalation for any technical related issues.
Skills
Tools
Job description
Caterpillar Inc. in Peoria, IL seeks a technology-focused professional to support identification, investigation, monitoring, and resolution of customer issues across Construction Industries products such as Grade Control, Payload, Cat Command, and Detect/Safety systems.
You will gather requirements, analyze gaps, troubleshoot with cross-functional teams, and stay current on product updates to ensure effective support coverage and strong partner relationships.
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