Senior Digital Services & E-Commerce Support Lead

Direct Travel; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Direct Travel is seeking a Digital Services/E-Commerce Account/Sr. Support Agent to provide comprehensive support for online products and assist Business Development, Account Management, and Operations to deliver efficient processes.

Responsibilities include maintaining and testing ATPI applications, creating user documentation, and training clients and colleagues. Strong GDS skills (Amadeus preferred) and 2+ years in ecommerce are required.

Qualifications

• Online Product Administration certification in one or more listed OBTs.
• Minimum 2 years in an E-Commerce role.
• Minimum 3 years Travel agency industry experience.
• GDS proficiency (Amadeus preferred).
• Strong Microsoft Office skills and documentation abilities.

Responsibilities

• Support clients and colleagues with online product questions and issues.
• Maintain, build, test, and update ATPI applications.
• Test and implement products before deployment.
• Provide training materials and sessions (onsite, webinar, or written).
• Communicate progress and deadlines across teams.
• Assist with supplier relationships for e-commerce services.
• Travel up to 10% as needed.

Skills

GDS proficiency (Amadeus)

Microsoft Office

Project management

Verbal & written communication

Detail-oriented

Self-starter

Cross-functional teamwork

Education

Online Product Administration certification (Concur, Atriis, Deem, Cytric, Kontrol, Serko)

Tools

Amadeus GDS

Office 365 / MS Office

Job description

Direct Travel is seeking a Digital Services/E-Commerce Account/Sr. Support Agent to provide comprehensive support for online products and assist Business Development, Account Management, and Operations to deliver efficient processes.

Responsibilities include maintaining and testing ATPI applications, creating user documentation, and training clients and colleagues. Strong GDS skills (Amadeus preferred) and 2+ years in ecommerce are required.