Role overview
Lead delivery for complex, multi-project digital portfolios serving enterprise clients across the Americas. This senior role combines tactical project management with strategic discovery, roadmap development, client partnership, and continuous improvement across distributed, cross-functional teams.
Responsibilities
- Own delivery outcomes across several concurrent digital projects, maintaining alignment with client goals and business objectives.
- Monitor scope, budget, schedules, dependencies, and delivery risks, escalating issues and enabling timely decisions.
- Coordinate strategy, design, engineering, and quality-assurance contributors to maintain high delivery standards.
- Lead discovery activities that translate client needs into practical plans, measurable outcomes, and actionable roadmaps.
- Improve delivery processes, team efficiency, predictability, and collaboration across the project portfolio.
- Strengthen client relationships by identifying opportunities to increase value, extend engagements, and support long-term account success.
Requirements
- Demonstrated experience delivering complex, CMS-based web projects for enterprise clients.
- Strong client-facing communication skills, including the ability to guide stakeholders, manage escalations, and build trust.
- Experience identifying and resolving delivery risks while coordinating with project teams and leadership.
- Ability to lead multidisciplinary teams spanning strategy, design, engineering, and QA.
- Clear, confident written and verbal communication, with strong judgment and decision-making skills.
Nice to have
- Experience applying CMS platforms and AI capabilities to digital products or experiences.
- Background in discovery, product roadmapping, process improvement, or expanding client engagements.
Benefits and work setup
- Remote position open to candidates across the Americas working in aligned time zones, with preference for applicants based in Latin America.
- Competitive compensation and benefits; pay is influenced by experience, qualifications, location, and business needs.