Senior Digital Production Operations & Reliability Lead

Ralph Lauren Corporation; Nutley (NJ); On-site; USD 140,000 - 180,000; Full time

Job summary

Ralph Lauren Corporation seeks an experienced Production Operations Lead in New Jersey to ensure stability and performance of the global ecommerce ecosystem. You will own incident management, production support, automation, and cross‑functional collaboration across OMS, SFCC, SAP, inventory, payments, and fulfillment.

Coordinate with Product, Engineering, Infrastructure, and vendors to restore services during major incidents, conduct RCAs, and drive improvements while leading a small team of

Qualifications

• Bachelor's degree in CS/IS/PM or related field, or equivalent work experience.
• 8-10 years of hands-on technical experience in production support, infrastructure, software quality assurance, or development with a strong focus on operational support.
• IBM Sterling OMS experience is mandatory.
• Experience with ecommerce, order management, inventory, fulfillment, payments, and connected integrations.
• Experience troubleshooting enterprise applications using logs, monitoring tools, transaction flows, database records, APIs, and integration data.
• Strong incident management, prioritization, analytical, problem‑solving, organizational, and time‑management skills.
• Ability to communicate clearly and partner effectively with business stakeholders, technology teams, clients, and vendors at different levels.
• Experience with JIRA; producing operational reports, documentation, and functional or support requirements.

Responsibilities

• Own global production operations for ecommerce platforms, integrations, and third-party services.
• Lead triage, investigation, prioritization, and resolution of production incidents (P1/P2).
• Coordinate with Product, Engineering, Infrastructure, and vendors to restore services and minimize impact.
• Provide advanced support across OMS, SFCC, SAP integrations, Inventory, Payments, Fulfillment, ESB, APIs.
• Lead RCA and remediation actions to reduce recurring incidents and improve stability.
• Own observability, monitoring, alerting, and reliability improvements across platforms.
• Partner with engineering on release readiness, deployment validation, and post-deployment monitoring.
• Mentor junior team members and promote ownership and continuous improvement.

Skills

Incident management

Analytical skills

Problem solving

Communication

Time management

Stakeholder collaboration

Education

Bachelor's degree in Computer Science, Information Systems, Project Management, or related field

Tools

JIRA

Microsoft Office

Job description

Ralph Lauren Corporation seeks an experienced Production Operations Lead in New Jersey to ensure stability and performance of the global ecommerce ecosystem. You will own incident management, production support, automation, and cross‑functional collaboration across OMS, SFCC, SAP, inventory, payments, and fulfillment.

Coordinate with Product, Engineering, Infrastructure, and vendors to restore services during major incidents, conduct RCAs, and drive improvements while leading a small team of