Ralph Lauren DevOps Sr. Manager

BoF Careers; Nutley (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Ralph Lauren Corporation in Nutley, NJ is seeking a Senior DevOps Manager to lead a team delivering automated, scalable systems and end-to-end software delivery. You will champion IaC practices, production support, and a culture of continuous improvement across global e-commerce platforms.

You will collaborate with Global Digital teams, manage production incidents, and drive operational excellence while aligning with security and project processes.

Qualifications

• BS in Computer Science, Information Systems, or other related field, or equivalent work experience.
• Minimum of 8-10 years hands on technical experience in development, software quality assurance or infrastructure environments.
• Salesforce Commerce Cloud (formerly Demandware) and IBM Sterling OMS, React JS experience preferred.
• Knowledge of the ecommerce business model (Fulfillment/Shipping, Customer Service, UX).
• AI & Machine Learning experience.
• Hands-on experience with version control tools (Git, Bitbucket), and CI/CD tools (Jenkins, Pipelines).
• Ability to interact effectively with internal business teams at different levels.
• Strong organizational and communication skills with multi-client exposure.

Responsibilities

• Point of contact and issue ownership for operational support status of all global ecommerce sites.
• Log, track and communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause.
• Lead team to triage and elevate issues to third level support as appropriate.
• Work closely with developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features.
• Produce scheduled reports on the health status of assigned applications and services; draft remedial action plans.
• Report on weekly metrics to track adherence to SLAs and KPIs for support processes and system availability.
• Provide incident management escalation and communication for all production support incidents.
• Create/maintain operational documentation and knowledge base to streamline incident resolution.

Skills

DevOps leadership

Infrastructure as code

Automation

Incident management

Agile

Team mentoring

Communication

Production support

Education

BS in Computer Science or related field

Tools

Git/Bitbucket

Jenkins

CI/CD pipelines

React.js

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

• The Ralph Lauren Corporation, a global leader in luxury fashion and design, has implemented Digital solutions to support its Global business in North America, EMEA & APAC. Ralph Lauren's - Global Development Center (GDC) is focused on building high-quality technology solutions to enhance the business & customer experience across channels and geographies. The Senior Manager of DevOps will lead a team of engineers to design, build, and maintain highly scalable and automated systems. You will be responsible for the end-to-end software delivery lifecycle, focusing on automation, infrastructure as code (IaC), and fostering a culture of continuous improvement. As an DevOps Sr. Manager, this role will be responsible to lead the production support engagement of Ralph Lauren websites in North America, Europe and APAC , supporting Composable and ecommerce business applications. Purpose & Scope: Based in RL - Nutley(NJ) this Devops Lead role will be working in partnership with Global Digital teams leveraging strong technology & analytical skills to enable production support and operations of the digital systems. Successful candidates will also be able to follow a disciplined approach (Agile & Production Ops) in managing work & communicating effectively and following established IT guidelines (security, project processes, etc.).

Essential Duties & Responsibilities

• Point of contact and issue ownership for operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform.
• Log, track and communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause.
• Leverage hands-on experience to lead team to triage and elevate issues to third level support as appropriate.
• Work closely with the developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features.
• Produce scheduled reports on the health status of assigned applications and services. Obtain, collate, assess and present information from the various operational service providers; draft and coordinate the remedial action plans for any failed health status measure
• Report on weekly metrics to track adherence to SLAs and KPIs, both for support processes and system availability.
• Provide incident management escalation and communication for all production support incidents.
• Create/maintain operational documentation and knowledge base to streamline incident resolution.
• Maintain quality service by establishing and enforcing organizational standards.
• Demonstrate the ability to complete multiple tasks under pressure.
• Partnerships:
• Proactively build relationships by being Operations oriented and focused on commitments/deliverables.
• Willing to work on shift or flexible hours, as on call person, to hit project deadlines or address production issues.
• Mentor and train junior resources for production support and operations.

Experience, Skills & Knowledge

• BS in Computer Science, Information Systems, or other related field, or equivalent work experience.
• Minimum of 8-10 years hands on technical experience in development, software quality assurance or infrastructure environments to work in a collaborative, fast-paced, diverse work culture.
• Salesforce Commerce Cloud (formerly Demandware) and IBM Sterling OMS, React JS experience preferred.
• Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.).
• AI & Machine Learning experience.
• Hands-on experience with version control tools (Git, Bitbucket), and CI/CD tools (Jenkins, Pipelines, etc.).
• Ability to interact effectively with internal business teams, at different levels of the organization.
• Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
• Microsoft Office, JIRA experience.
• Some experience in analysis and documentation of functional requirements for ecommerce projects.
• Self-motivated and results oriented.
• Ability to work effectively individually and in a team environment.
• Limited evening and weekend work is required.
• Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors and other external entities.
• Demonstrated ability to manage multiple tasks and support projects, to prioritize, and adapt to a changing technology environment.
• Strong sense of accountability and ownership - especially for managing the production support of digital systems.