Senior Digital Product Manager: Purchase & Account Experience

Patagonia; California (MO); Hybrid; USD 127,000 - 148,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Leave of absence

Job summary

Patagonia is seeking a Sr. Digital Product Manager for Account Management & Purchase Experience in Ventura, CA (Hybrid).

You will own the account creation, login, cart, checkout, and post-purchase flows, partnering across Digital Product, Finance, UX, Analytics, and Technology to deliver a frictionless, personalized experience. You will transform the My Account journey, design data-driven insights, and measure impact on key metrics such as conversion, order status, and payments.

Qualifications

• 5+ years leading digital product work in ecommerce.
• Experience with post-purchase flows: checkout, payments, returns.
• Ability to translate data into actionable roadmap.
• Strong cross-functional collaboration across Finance, UX, Analytics, and Technology.

Responsibilities

• Own and evolve purchase product priorities for checkout and payment solutions.
• Transform the My Account experience to guide customers to desired actions.
• Collaborate with cross-functional teams to translate needs into product improvements.
• Develop measurement frameworks for key metrics and track outcomes.

Skills

Digital product mgmt

Road mapping

Requirements gathering

Backlog mgmt

UX collaboration

Product testing

Checkout & payments

Data analytics

Education

Bachelor's degree in related field

CSPO/CPM/NPDP certifications beneficial

Job description

Patagonia is seeking a Sr. Digital Product Manager for Account Management & Purchase Experience in Ventura, CA (Hybrid).

You will own the account creation, login, cart, checkout, and post-purchase flows, partnering across Digital Product, Finance, UX, Analytics, and Technology to deliver a frictionless, personalized experience. You will transform the My Account journey, design data-driven insights, and measure impact on key metrics such as conversion, order status, and payments.