Senior Digital Product Manager: Customer Platform Leader

OpenTalent; Irving (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Citi is seeking a Senior Product Manager to lead the evolution of our digital customer servicing platforms. You will own the end-to-end customer journey and shape product strategy for a cohesive digital experience across consumer-facing properties.

In this role, you will define the platform roadmap, collaborate with engineers and designers, and translate business needs into tangible features. You will drive metrics, balance trade-offs, and ensure scalable, compliant solutions that deliver

Qualifications

• 2-3 years of experience
• Experience working in Agile Software delivery model

Responsibilities

• Own the Platform Vision: Define and champion the overall vision, strategy, and roadmap for our core digital product platform, ensuring its capabilities align with and drive business growth.
• Champion a Unified Brand Experience: Own, build, and govern our Common Design Framework, ensuring we present a consistent and cohesive "One Citi" view across all consumer-facing digital properties.
• Master the Customer Journey: Think through and design cohesive, end-to-end customer servicing journeys that cater to multiple customer personas and their unique objectives.
• Translate Business Needs into Product Reality: Engage directly with business stakeholders to understand their goals, shaping their requirements into clear, actionable platform features and technical specifications.
• Drive with Data and Analytics: Utilize strong analytical skills to define success metrics, measure feature performance, and tie product enhancements directly back to business KPIs. You will make data-driven trade-offs to optimize for impact and time-to-market.
• Lead with Influence: Guide and influence a cross-disciplinary team of engineers, designers, and business partners. Clearly communicate goals, roles, and responsibilities to ensure alignment and successful outcomes.
• Champion Technical Excellence: Partner closely with engineering teams to understand technical possibilities, challenge constraints, and ensure the platform is scalable, resilient, and at the forefront of technology.
• Manage Risk and Compliance: Proactively assess risk in all business and product decisions, ensuring our solutions safeguard our clients, our assets, and the firm's reputation by adhering to all applicable laws, rules, and regulations.

Job description

Citi is seeking a Senior Product Manager to lead the evolution of our digital customer servicing platforms. You will own the end-to-end customer journey and shape product strategy for a cohesive digital experience across consumer-facing properties.

In this role, you will define the platform roadmap, collaborate with engineers and designers, and translate business needs into tangible features. You will drive metrics, balance trade-offs, and ensure scalable, compliant solutions that deliver