Senior Digital Product Enablement Analyst (Remote, TX)

First Citizens Bank; Raleigh, Austin (NC, TX); Remote; USD 90,000 - 130,000; Full time

Job summary

First Citizens Bank is seeking a remote analytics professional to support complex analytical initiatives across the digital product lifecycle. You will evaluate product performance, operating models, and adoption outcomes to translate insights into actionable recommendations that improve scalability and value realization.

The role involves delivering enablement and change strategies, assessing readiness, and working with Product, Technology, and Business stakeholders to drive data-driven

Qualifications

• Bachelor's Degree with 2 years' experience OR High School Diploma or GED/Equivalent with 6 years' experience in digital product enablement, product operations, business or data analysis, agile delivery, or related professional consulting work.

Responsibilities

• Delivery Enablement (Build) – assess delivery performance, operating models and risks; analyze sprint, release, and throughput metrics; recommend standards and tooling improvements.
• Portfolio Management (Measure, Manage & Prioritize) – analyze capacity, prioritization and dependencies; provide insights for roadmap and investment decisions.
• Go To Market & Commercialization (Launch & Grow) – lead analytics for launch readiness and post-launch reviews; evaluate adoption and growth metrics; suggest adjustments.
• Implementation & Change Enablement (Land the Change) – design change enablement approaches; assess training effectiveness and readiness metrics; identify mitigation strategies.
• Operations & Service Enablement (Operate & Support) – analyze readiness, incident trends, and support model effectiveness; suggest improvements.
• Stakeholder Engagement – partner with Product, Technology and Business; present findings and recommendations to leaders.

Skills

Advanced product and portfolio分析

Enablement and operating model优化

Education

Bachelor's Degree or higher with 2+ years experience OR High School/GED with 6+ years experience in digital product enablement

Job description

Overview

This position can only be hired remotely in Texas.

This position independently supports complex analytical and enablement initiatives across the digital product lifecycle. This role applies advanced professional judgment to evaluate product performance, operating models, and adoption outcomes, translating insights into actionable recommendations that improve scalability, execution consistency, and value realization.

Responsibilities & Qualifications

Duties & Responsibilities:

• Delivery Enablement (Build) – Independently assess delivery performance, team operating models, and execution risks across multiple product teams. Analyze sprint, release, and throughput metrics to identify systemic issues and improvement opportunities. Recommend and support implementation of delivery standards, tooling enhancements, and process optimizations.
• Portfolio Management (Measure, Manage & Prioritize) – Analyze portfolio level capacity, prioritization, and dependency trade offs. Develop insights and recommendations to support roadmap alignment and investment decisions.
• Go To Market & Commercialization (Launch & Grow) – Lead analytical components of launch readiness and post launch performance reviews. Evaluate adoption, usage, and growth metrics and recommend enablement or product adjustments.
• Implementation & Change Enablement (Land the Change) – Design and assess change enablement approaches, including training effectiveness and readiness metrics. Identify change risks and recommend mitigation strategies to support successful adoption.
• Operations & Service Enablement (Operate & Support) – Analyze operational readiness, incident trends, and support model effectiveness. Recommend improvements to service enablement and support processes.
• Stakeholder Engagement – Act as a trusted analytical partner to Product, Technology, and Business stakeholders. Present findings, insights, and recommendations to cross functional leaders.

Position Specific Skills:

Position Specific Skills: current contractor or contingent worker for First Citizens Bank

• Advanced product and portfolio analysis
• Enablement and operating model optimization
• Qualifications: Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Digital product enablement, product operations, business or data analysis, Agile delivery, or related professional consulting work

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.